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  1. #1
    Elite Member J F's Avatar
    Join Date
    May 2012
    Posts
    4,174
    Location
    North of Atlanta, GA
    Tractor
    ShovelandBarrow

    Default Dealer "relationship" importance

    As a noob/newb, I've read hundreds, maybe thousands of thread here, on pretty much every subject. I first lurked and then later joined, due to enjoying the myriad of great information and wide range of personalities.

    As a hopeful buyer of a tractor/toy tractor/glorified lawn mower (it's fun to hear everyone's opions) at some point in the future (years, maybe), I'm always interested in hearing how anyone's "dealer interaction" has gone, be it for a new purchase, warranty work, service work etc.

    It has been interesting to read, again and again, the many disparate views on how important your dealer is. Obviously, many factors come in to play (whether you plan on doing your own maint,/if you prefer to have a dealer in close proximity (for a number of reasons)/you thoughts on future maintenance work, etc).

    I'd love to hear everyone's take, thanks.
    ____
    Jay

  2. #2
    Gold Member unbidden's Avatar
    Join Date
    Dec 2010
    Posts
    421
    Location
    R.I.
    Tractor
    Kubota BX2660

    Default Re: Dealer "relationship" importance

    I'm definitely a "buy the dealer" kind of guy. Lots of good tractors out there and even though I do the routine maintenance myself, I prefer working with a dealer that doesn't forget you purchased a big ticket item from them. Down the road when you purchase a new implement for the tractor, a good dealer will price the product relatively close to the price had you purchased it with the tractor


    Foster Center, RI

  3. #3
    Platinum Member
    Join Date
    Jan 2008
    Posts
    826
    Location
    Western PA
    Tractor
    John Deere 5083E MWFD, Kubota L3400 HST

    Default Re: Dealer "relationship" importance

    I somewhat straddle the fence on this. I got a heck of a deal on my new 5083 Deere (4k less than the next closest deere dealer), but unless I am standing in the shop its pretty hard to get a question followed up on or a part priced out.

    I have a kubota that I bought from my dad, never was seen with the tractor at the dealer and I have been to that guy looking for different things (hydraulic hose assemblies, bucket teeth, tie downs, excavator rental pricing) and I have had nothing but great service with them and even follow up phone calls on parts that are not even in their direct line of sales.

    Really helpful in deciding right? I think the best way to size a dealer up would be going in with a tough question or some odd ball parts and see what kind of service you get without the factor of a previous bigger purchase coming into play. Sometimes you only source of parts is the oem although you can use john deere's parts website for example and see exploded diagrams of pretty much anything on the tractor and order your parts online and either shipped to your house or a little cheaper to your dealer.
    '11 John Deere 5083E, 563NSL Loader, MX10 Mower, 78" Bucket, Forks/Bale spear (interchangeable)
    L3400 Kubota HST Loader, finish mower, rake, scraper blade, Gin pole, Kustom Fab front hydraulic snow plow (Inspired by ASGAR),

    '01 International 4700 LP, DT530, Allison MD3060, Air Ride, Crew Cab
    '11 Moritz 20+5 14.5K GN with adj. Tail
    '95 CR 500
    FIL-JD 4020; Ford 9600,5000

  4. #4
    Super Star Member
    Join Date
    Jul 2011
    Posts
    14,436
    Location
    Yanceyville, North Carolina
    Tractor
    Kubota L4400

    Default Re: Dealer "relationship" importance

    After much research and finding the Tractor that suited my present and future needs, I decided on the kubota brand. I found a Dealer that offered a good price, was reliable, had been in business for a long time, had a great reputation, friendly, and a busy fully stocked Service Department.
    The PUPIL who does not surpass his Master, fails his Master.

  5. #5
    Super Star Member Thomas's Avatar
    Join Date
    Apr 2000
    Posts
    12,148
    Location
    Lebanon,NH.
    Tractor
    Kubota L2800HST w/Frontloader & CC LTX1046

    Default Re: Dealer "relationship" importance

    Dealer attitude indeed important..his word only as good as the dealership.

  6. #6
    Gold Member eagle107's Avatar
    Join Date
    Jul 2011
    Posts
    353
    Location
    NY
    Tractor
    John Deere and New Holland/Ford Tractors

    Default Re: Dealer "relationship" importance

    I have been fortunate enough to have two phenomenal dealers where I live: one New Holland dealer and one John Deere dealer. While I too perform the routine maintenance on my equipment, whenever we needed help with repairs, both dealers would either make house calls to help fix a problem or bring the piece equipment back to their shop free of charge to fix it. Never had any problems getting parts from both dealers and all the dealers have friendly people working for them. Sure there are some people at both dealers who are not the friendliest, but that is just how some people are and you just need to deal with it. I find that as long as you treat people the same way you like to be treated, most of the time you will not have too many problems; even those curmudgeonly folks seem to come around and warm up after a while.
    John Deere and New Holland/Ford Tractors and stuff

  7. #7
    Super Star Member
    Join Date
    Mar 2009
    Posts
    16,193
    Location
    Missouri
    Tractor
    Kubota, John Deere, Case, Massey Ferguson, Ford

    Default Re: Dealer "relationship" importance

    The dealership is extremely important to me, my original dealer started out pretty good, but the owner died and when the son took over it went to heck and finally closed down owing me some service work. I then bought a JD and they changed hands and skinned me on some warranty work. By the time I was ready for another tractor a really good dealer had established an additional store in my area and I have bought four tractors from them. They have been great to drop parts off at my house, give me good deals, offer to sell stuff on consignment and even referred people to me when there was no money t be made. They have been one of the main reasons I use Kubotas.

    My John Deere dealership is now good also, but most of their stuff is geared towards ago stuff and I don't need any more tractors I hope.

  8. #8
    Bronze Member pizzaguy's Avatar
    Join Date
    Nov 2012
    Posts
    57
    Location
    Northwest IA
    Tractor
    Kubota L3240 HSTC

    Default Re: Dealer "relationship" importance

    When I was looking for a tractor last fall I spoke with the kubota dealer who was at our local county fair, but his dealership is about 70 mile away and the local John Deere dealer 3 miles from my house. I was going to trade in my 170 Allis Chalmers so I asked for a price from both dealers. I should also add that the John Deere salesman lives 1/4 mile away from me and since he is a neighbor I felt I owed him a chance to earn my business.I was honest with the local JD dealer when I first talked to them and I told them I was looking at theirs and Kubota,which they said that JD would be much better because they are closer for my service needs. The only one I ever received a call or any communication back from was the Kubota dealer. I was dealing with the Kubota dealership owner which maybe helped,but had great communication from him answering questions before the purchase. I got the impression the first time I was into JD that if I wasn't buying a $300,000 tractor that they didn't have time for me. I figured the service from them would be the same. So much for "buy local".

  9. #9
    Super Member
    Join Date
    Apr 2000
    Posts
    5,664
    Location
    Cedartown, Ga and N. Ga mountains
    Tractor
    1998 Kubota B21, 2005 Kubota L39

    Default Re: Dealer "relationship" importance

    I believe in the local dealer relationship, unfortunately there just aren't any left to speak of around me. Fortunately, I got one of my kubota's in 2000 with 450 hours on it, the other in 2005 new and have never had a need to go to a dealer. Guess that puts me on the fence also.

    MarkV

  10. #10
    Platinum Member
    Join Date
    Feb 2012
    Posts
    699
    Location
    Germanton, NC
    Tractor
    Kubota MX5100F IH McCormick Farmall 140, Massey Ferguson 135

    Default Re: Dealer "relationship" importance

    If you spent TENS OF THOUSANDS of dollars at a dealer a customer should expect to be remembered IMHO. My dealer remembers my name. Whether that is just a talent or developed skill, I appreciate being called by name when I visit. The owner/dealer reminds the parts guy of my name and tractor model. It is amazing to me because including shopping for a tractor, the purchase visit and picking up parts for maintenance, I've been in the dealership half a dozen times. I remember his name because I have one tractor dealer, he has who knows how many customer,
    .

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