Great customer service

[bill177]

The other day I was working in the woods when a small tree limb whipped across the hood of the tractor - breaking my two week old TiltMeter.

I contacted R&B Manufacturing about getting a new bubble tube for it. They said it wasn't needed, as they would send me a complete new unit.

The breakage wasn 't their fault, but they are helping me out. I am very pleased - you so rarely experience customer service like this. It just doesn't get better.

 

[bravo36]

I'm actually contemplating getting one of those. This level of CS is nice to know, and all too often fails to get mentioned. Thanks!

 

[Bird]

Yep, Rick always has gone a bit beyond what's expected.