NOOOO!!!! HF outsourced their customer service to India! :thumbdown::thumbdown::thumbdown::thumbdown:
After 30?? years of excellent service I finally for the FIRST TIME, just got CRAPPY, IGNORANT answers from Customer Service.
HF has a new store in Fairfield, Northern California. (On I-80 close to Travis AFB). It's so new that Google doesn't show a phone # for it. Fine, I phoned HF Customer Service. After MANY repeated spellings of 'Fairfield' the kid had no idea what I was talking about - even after I told him to look on Google so he could see what I saw. I gave him the zip code, even the store #, he resisted this 'unapproved' ?? description of their store and said what I saw on Google didn't exist. I've been in the store several times; he didn't believe me. I hung up on him.
So I called 'place an order' #, got a huge blast of too-loud something, they (India again) weren't authorized to look up a store phone #; transferred me to another huge blast of ear-shattering racket then another Customer Service rep in India. This guy was helpful and polite but he said that store was so new (4 months?) that its phone # isn't yet available internally to HF employees. He said he would put in a request that the number be added to their website.
Whahappened? The Camarillo employees were always excellent. This is a big step down.