3RRL
Super Member
- Joined
- Oct 20, 2005
- Messages
- 6,825
- Tractor
- 55HP 4WD KAMA 554 and 4 x 4 Jinma 284
Just spelling error on my part,
My understanding is if you buy the extended warranty any time it quits working or as many times as it quits working it will be exchanged.Dan, The problem you report is exactly what I was afraid of after the several A-B comparisons I made of the real deal VICE GRIPS vs the HF copies.
Thomas (Gemini), do you have much experience with a good brand of pipe wrench like Rigid with which to compare to the HF pipe wrenches? I'm all for light weight handle and good steel jaws but not just any steel jaws.
Go ahead with your list making and start without me if my arrival is delayed by some circumstance. If I get there in time I'd be glad to help plumb. I bought the HF pipe threading kit on sale for cheap but haven't used it yet. Hopefully it will not be a big disappointment like my DeWalt (made in China) 14 inch abrasive cut off saw which just died. Lowe's is now offering a combination extended warranty and a ONE TIME exchange privilege at an almost reasonable price. Isn't HF's an unlimited number of exchanges?
Pat
My understanding is if you buy the extended warranty any time it quits working or as many times as it quits working it will be exchanged.
That was my understanding on the HF warranty, until I used it,
Then it was a one time replacement, and if I wanted the new one covered, I had to buy the warranty again.
Could have been the store, could have been the store folks not actually knowing the policy, or that could be the policy and I never checked close enough.
I actually have a ridgid 24 inch pipe wrench I bought but dont use much because of the weight. Most of my bigger pipe wrenches are the HF because i bought the set with the aluminum handles.
Pat are you coming back this way for thanksgiving again. If so plan on a night at our house. We have a working stove so we can actually fix breakfast this time. (although we cant make waffles and bacon etc for everyone at the same time like you can ) I promise you a ride in the porsche this time if you can get a chance to stop and visit.
Well, crappy deal. I went by HF and the store was in pretty sad shape. No box set of pipe wrenches was complete nor were there appropriate sizes in any boxes to even make a complete set. Worse yet, that was the same case for everything in their ad I went to purchase. It appears as if they opened the floodgates for the worst scum of the earth to descend upon the HF store and what they had was all opened with pieces missing and the boxes destroyed. The guy who I finally cornered to help me (I think he had all of 3 teeth), told me that he was going on break in 15 minutes and if I didn't see what I wanted on the floor then he couldn't help me.
Needless to say, from a person who really doesn't have a very high regard for Horrible (China) Freight, this was a completely new low. I was so disgusted by the time I left the store that I just went by Home Depot and bought a set of their version of Ridgid pipe wrenches.
Have all the HF stores gone downhill this bad? I'm quite aware that it's 'buyer beware' when it comes to the quality (or lack thereof) of their products, but I've never encountered this experience that completely turned me off from ever visiting their store again. I'd honestly feel better about taking my chances buying the junk tools out of the back of the traveling semi trucks that appear a few times a year in vacant parking lots. I figured that with my limited need for pipe wrenches that it would at least be worth my trouble to go buy the pot metal versions sold by HF, but I was proven wrong. What a disappointment!
As we all know any store is only as good as its employees and they are a pretty direct reflection on the manaager.