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  1. #1
    Veteran Member bigtiller's Avatar
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    Default Automotive Parts Counter

    How much money do automotive parts stores make over the phone? Is it a substantial portion of their monthly earnings? I ask because just about everytime I go to one, I notice they will pick up a ringing phone before working with a cash paying customer.
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    2720

  2. #2
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    Default Re: Automotive Parts Counter

    I have the same problem...

    But seems that whenever I call I get put on hold!

  3. #3
    Gold Member unbidden's Avatar
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    Default Re: Automotive Parts Counter

    Quote Originally Posted by bigtiller View Post
    How much money do automotive parts stores make over the phone? Is it a substantial portion of their monthly earnings? I ask because just about everytime I go to one, I notice they will pick up a ringing phone before working with a cash paying customer.
    My guess is the mechanic shops around their area are doing most of the calling and each shop probably calls at least once a day. The bigger the shop the more they call so they don't want to bite the hand that feeds them by ignoring the calls.


    Foster Center, RI

  4. #4
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    Default Re: Automotive Parts Counter

    Quote Originally Posted by unbidden View Post
    My guess is the mechanic shops around their area are doing most of the calling and each shop probably calls at least once a day. The bigger the shop the more they call so they don't want to bite the hand that feeds them by ignoring the calls.
    Your post sounds logical.
    The PUPIL who does not surpass his Master, fails his Master.

  5. #5
    Veteran Member orezok's Avatar
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    Default Re: Automotive Parts Counter

    When I had a business with a customer in front of me with CASH IN HAND, they always took preference over the maybe sales! Phone inquiries looking for the lowest price only sometimes result in a sale.

    I personally have walked out of stores that give the phone customer preference.

  6. #6
    Veteran Member bigtiller's Avatar
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    Default Re: Automotive Parts Counter

    Quote Originally Posted by orezok View Post
    When I had a business with a customer in front of me with CASH IN HAND, they always took preference over the maybe sales! Phone inquiries looking for the lowest price only sometimes result in a sale.

    I personally have walked out of stores that give the phone customer preference.
    I have walked out too, but only when it was convenient for me. The problem is, the next closest one around is 20 miles away. I think this store knows that also.

    Sometimes I fantasize about cutting the phone cord but I know that wouldn't help any.
    HAVE FUN

    Life is easier when you plow around the stumps.


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  7. #7
    Veteran Member brain55's Avatar
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    Default

    I don't mind them having to take some calls, what pisses me off is when I'm at the counter and they don't even acknowledge me between calls.

  8. #8
    Veteran Member sam5570's Avatar
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    south west virginia
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    new holland tn70

    Default Re: Automotive Parts Counter

    Quote Originally Posted by unbidden View Post
    My guess is the mechanic shops around their area are doing most of the calling and each shop probably calls at least once a day. The bigger the shop the more they call so they don't want to bite the hand that feeds them by ignoring the calls.
    yeah yyou are right and i might add that when the machanic shop guy comes in the door, don't how many people standing there he get's waited on. i have seen it i was in the machanic business for a long time. if you pay your parts bill each month and buy alot of em they cater to you. i have been in the parts store people standing in line to get waited on the guy working in the office would see me come in and here he comes what do you need sam and all them people standing there. but i was paying them around $2000 a month for parts

  9. #9
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    Kioti LK3054xs

    Default Re: Automotive Parts Counter

    I think we've all had it drummed into our heads over the years that phone call=important. My wife will drop everything and rush to the phone when it rings, I'll just let the answering machine pick up...if it's someone I want to talk to I'll pick up, otherwise let them leave a message.

  10. #10
    Super Member RickB's Avatar
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    Case 885, JD 730D, Ford 4000

    Default Re: Automotive Parts Counter

    I absolutlely will not pick up the phone when I'm waiting on someone who made the effort to drive to buy parts at the dealership where I work.
    We have too much gun control.
    What we need is more idiot control.

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