crazyal
Super Member
Last summer I picked up a couple of 1/4" coil air hoses (the more expensive blue ones) for the garage. Clearly printed on the package are the words "No hassle Warranty". Last month one of them developed a hole. It looks like it's a defect as there's no cut or pinch mark, just a small hole. So today I went to Lowes to exchange it with a co-worker. While waiting at the return counter I had him walk over and grab one off the shelf figuring that they would just swap them, or so I thought.
The return counter said after the first year you need to contact Kolbalt for warranty issues and then said go to Kolbalt.com. I even showed them the words on the new hose "No Hassle". Went to Kobalt's site and there's nothing about warranties or contacting anyone. I did find a phone number for Lowes customer service so I called it. After 15 minutes on the phone and 3 people later I was transferred to Kolbalt who took another 5 minutes before telling me they don't have repair parts for the hose (no s**t). She then said the store should just exchange the hose, just bring it there (again no s**t). I told her they said to call you and you would tell them what to do. So on my next trip to Lowes I'll try one more time.
It's only a $15 dollar air hose. I only went with the more expensive one because I thought I could just return it if there was a problem. So far no hassle seams to be a lie. I kind of assumed that it was going to be a hassle but I kind of wanted to see just how hard it will be to swap the hose out. What bothers me is over the years I have replaced plenty of craftsman tools (Usually from pushing them way too hard) and they always either repair or replace them. Has anyone else had issues with Lowes?
The return counter said after the first year you need to contact Kolbalt for warranty issues and then said go to Kolbalt.com. I even showed them the words on the new hose "No Hassle". Went to Kobalt's site and there's nothing about warranties or contacting anyone. I did find a phone number for Lowes customer service so I called it. After 15 minutes on the phone and 3 people later I was transferred to Kolbalt who took another 5 minutes before telling me they don't have repair parts for the hose (no s**t). She then said the store should just exchange the hose, just bring it there (again no s**t). I told her they said to call you and you would tell them what to do. So on my next trip to Lowes I'll try one more time.
It's only a $15 dollar air hose. I only went with the more expensive one because I thought I could just return it if there was a problem. So far no hassle seams to be a lie. I kind of assumed that it was going to be a hassle but I kind of wanted to see just how hard it will be to swap the hose out. What bothers me is over the years I have replaced plenty of craftsman tools (Usually from pushing them way too hard) and they always either repair or replace them. Has anyone else had issues with Lowes?