Purchased a set of replacement tines, I ordered the wrong ones. Called to correct the mistake and asked for a refund on the original purchase, or to give credit for the new order.
Parts man Blake said to just use my card for a new order and the wrong one will be credited back to my card. I shipped the wrong tines and they received them 4/14/16.
The correct tines were shipped pronto, BUT I HAVE NOT RECEIVED A CREDIT REFUND FOR FIRST ONES!!!!!!!!!!!
Several calls to Blake and he tells me they are "Busy" and backed up in billing etc. Today I called and was told by the gal answering that she would see to it that my refund will be processed and she will call me today OR TOMORROW.
Checked the web and KING KUTTER doe not have a good rating for refunds.
So I am going to dispute purchase with my credit card and will consider making a statement with BBB
Make sure that you order right the first time, hassle to correct billing for refund.
JW5875
Parts man Blake said to just use my card for a new order and the wrong one will be credited back to my card. I shipped the wrong tines and they received them 4/14/16.
The correct tines were shipped pronto, BUT I HAVE NOT RECEIVED A CREDIT REFUND FOR FIRST ONES!!!!!!!!!!!
Several calls to Blake and he tells me they are "Busy" and backed up in billing etc. Today I called and was told by the gal answering that she would see to it that my refund will be processed and she will call me today OR TOMORROW.
Checked the web and KING KUTTER doe not have a good rating for refunds.
So I am going to dispute purchase with my credit card and will consider making a statement with BBB
Make sure that you order right the first time, hassle to correct billing for refund.
JW5875