I have been helping a lady friend of mine with her 2014 Craftsman mower which I notice has same issue (toe out). She has used unit very little and front tires are badly worn. After meticulous analysis, I have determined there is a manufacturing issue with these units that I suspect Sears is aware of. It's so sad to see my 1973 MF14 that I have had since a kid puts these to shame--never touched anything on this unit aside from belts, batteries, etc. What a disgrace to see the inferiority of products produced nowadays! The e-clip came off wheel as well on this unit causing wheel to fall off from forces pulling due to toe out issue. Using a vise-grip to presently keep wheel on temporarily. If you turn hard to right or left, the wheel on that turn goes completely sideways (both wheels do it). Grrrr!