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  1. #1
    Platinum Member OhioGuy's Avatar
    Join Date
    Jul 2003
    Posts
    587
    Location
    Northeast Ohio
    Tractor
    Ford 1220, Case 245, Cub 1872, Cub 2284

    Default Great service!

    I bought a 20" PTO shaft to connect a Yanmar tiller to a Ford 1220 Tractor from Agri-Supply in June or July, cut it to length and used it a couple of times this summer.


    I had a 10 X 40 area on my property with a couple large mounds of dirt and a trench. Don't know when it was dug up that way but whenever I mowed that area I had to be very careful not to slide into the trench.

    Anyway I used the 1220 backhoe and FEL to get it reasonably level and then thought I'd finish it off with the tiller. There were a few rocks and other debris that I encountered, some pretty rough tilling actually. A wiser person would have stopped and rethought the job.

    I was just completing the first pass when I realized the PTO had bent significantly. (See picture)I gave it up for the day and emailed Agri-Supply to order a beefier shaft. I realized looking at their website I had ordered a spreader shaft. Everyday, a learning experience.

    I emailed Agri and got a return call the next day, a very pleasant person named Waverly on the other end said they sold me the wrong shaft and he would send out the correct one giving me full credit for the pretzeled one. I took some responsibility for ordering the wrong part but he said if you
    mentioned tiller when you ordered, my guy should have known better.

    I'm quick to point out bad service and just as quick to point out GREAT service. This was GREAT service. I know I'll be doing more business with them, that was above and beyond, in my opinion.

    So.... Let's hear your examples of GREAT service!!!

    Curt
    Attached Images Attached Images

  2. #2
    Platinum Member
    Join Date
    Mar 2002
    Posts
    570
    Location
    Jackson County, Michigan
    Tractor
    Bolens HT-20

    Default Re: Great service!

    I agree with that outlook. Thanks for the word....

  3. #3
    Gold Member
    Join Date
    Jul 2004
    Posts
    317
    Location
    People's Republik of Maryland
    Tractor
    B2910

    Default Re: Great service!

    Thanks for the tip. It is a pleasure to do business with folks that actually practice Customer Service, I will try to send some business their way.

    Dave

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