Yep, they don't make it easy anymore. Use to be 1 phone call and you'd be good to go. The field guys are still good, but getting them to your property is the headache.
So about that Chinese:
A Volt is just a unit of charge (potential). Think of it like pressure, (like air pressure, or water behind a dam, unless it's flowing (current) no energy is being used (or made).
An Amp (ampere) is just a measure of how much current is flowing. (instead of saying 6,241,000,000,000,000,000 electrons per second are flowing, it's just easier to say 1 amp). Think of it like "gallons per minute"
Here's the kicker:
The energy you can get from a circuit where the charge is 1 Volt, and the current is flowing at 1 amp is: 1 Volt x 1 Amp = 1 "Volt-Amp" (or 1 VA).
Remember that "k" is an abbreviation for kilo (or 1000 in the metric system), so 1 KVA = 1000 Volt-amps.
Example: A 240V service that is drawing 100 amps is using: 240V x 100amps= 24,000 volt-amps, or 24kVA.
I don't think they are asking you for "KV" (kilovolts), but probably "KW" (kilowatts).
Here's where it gets a little messy, skip this part if you want:
KW = KVA x P.F. (power factor). Basically the power factor is the percentage (0-100%) of the KVA that does the real work.
<- That's the short version. Think of this energy measurement like a glass of beer, you might have a 100 KVA glass of beer, but if 20% is foam, the power factor is PF= .8 (80%), and you only have 80 KW of "real beer" that you can drink. (So at the end of the night did you really have a 5 beers or 4 beers if you discount the foam?) Basically, loads with windings (motors, coils, etc.. have a bad (low)power factor, and heat generating loads (heaters, ovens, resistors, incandescent lights) have a power factor of near 100%.
But don't worry about power factor, it's not a big deal for all it's complications.
Let's just say (for now), that 1 KVA = 1 KW
Basically, look up, estimate, or calculate the KVA (or KW) of everything that will be connected or plugged in.
(Use 180 VA, or .18 kVA for receptacle outlets where final load unknown)
This total is your "connected KVA". Say ("estimate") your "connected KW" is 80% of this total.
Estimate how much of those loads will ever run at the same time (i.e. your A/C probably ain't going to run as your heat) 50% is probably a good number: This is your "Peak demand KVA". Say "peak KW" is 80% of "peak KVA".
There's other ways to do this (estimate loads by square footage), but hope this gets you started.