gemini5362
Veteran Member
Maybe it is just me but I think one of the biggest problems I see today is lack of customer service. I can remember when companies worried about a customers buisness. Today I feel that they could care less even if they are going broke. I bought a new cook stove at sears three weeks ago. It was pretty expensive as in the thousands of dollars bracket. I told them at that time it had to be a morning delivery because no one would be home in the afternoon. They called me 4 days prior to the delivery and told me it would be delivered in the evening. I told them at the time that would not be acceptable and it had to be a morning delivery. They said they would call me in two days with the delivery time and they would send along my request for a morning delivery. Two days later they called and told me my stove would be delivered between 5 and 7 pm I told them they could not deliver it then I would not be home. I was told that they could not change the delivery time it was already locked in but they could give me a new date. I asked if I could get it in the morning and was told they could request that but not guarantee it. All I asked for is to have it delivered before 1am to me that is not a very hard request to make considering I made it 17 days before the delivery date and again 4 days before the delivery date. This attitude is not only at sears. I bought a new front door at home depot again a purchase that was in the thousands of dollars bracket. I had a 36 inch door and was replacing it with a new leaded glass door with leaded glass sidelights. the new door was 60 inches wide. The new door was purchased in december and I was told it would be delivered in 12 weeks. Because of the cost of the door I paid for it to be installed. Home depot told me that they could not order it until someone had come by and measured the whole it was going into to make sure it was the right size. I pointed out there was not a 60 inch wide hole in the living room wall yet I would have it there after the door was delivered and they were ready to install it. They refused to order the door until the hole was there. I pointed out that it was december and that they wanted me to have a 60 inch wide hole in my wall for three months. It might get a touch cold in my house with that big a hole in the wall. Home depot insisted that they wanted to make sure the door was the right size and did not seem to understand the concept I was making the hole to match the door it would be the right size. We finally ordered the door without the installation package and got it that way ( My wife loved the door and could not find anyone else that made one similar to it) These are not isolated instances unfortuneatly.
The airline industry is so much worse than it used to be and other services are the same. I find that a lot of companies forget that I am the customer and are paying them. They expect me to take a day off of work or do whatever they need done to purchase their products from them. There is another thread on here about Harbor Freight tools but everyone seems to agree their tools might not be the best but when you go in with one that is broke or call them to order parts they do whatever they can to help you. I have gone to buy something and the part had the wrong price on it. They sold me one at that price then after i bought it they put the correct price on it. Some of the companies going out of buisness needs to take lessons from HF
The airline industry is so much worse than it used to be and other services are the same. I find that a lot of companies forget that I am the customer and are paying them. They expect me to take a day off of work or do whatever they need done to purchase their products from them. There is another thread on here about Harbor Freight tools but everyone seems to agree their tools might not be the best but when you go in with one that is broke or call them to order parts they do whatever they can to help you. I have gone to buy something and the part had the wrong price on it. They sold me one at that price then after i bought it they put the correct price on it. Some of the companies going out of buisness needs to take lessons from HF