thatguy
Elite Member
I have question for anyone that has experience with a DSL connection
We live in the country (not that far out though) and we have Verizon as our ISP. Technically we are within the limits of DSL availability, but the installer mentioned that based on the way the actual line ran we are on the outer limits of it. He suggested that we use a slower connection speed to get a more stable connection - which i have no problem with
We currently have a 768 kbs connection. Using another ISP on the same verizon line the installer got a very good 1.5 connection before we switched to Verizon.
When it works we typically get close to the stated speed (between 500 and 700) - using the Cnet bandwith test
The problem is that at times we will loose the line connection and have to reset the modem. Sometimes it takes several resets to get a decent signal (ie reset and it connects at below 100, reset again and we are back close to advertised speed). We may have to reset the modem 3 or 4 times an hour - other times it may go for days without resetting. I have not been able to pinpoint any condition for the line dropping.
Sometimes the line will drop and it will try to reconnect for 20 to 30 minutes before it is successful. Other times it will connect at dial up speeds and stay that way for several hours and then finally reconnect at a decent speed. Even using the other ISP on the Verizon line we had the same disconnect/reconnect issues.
I have tried calling the Verizon tech support but all that does it get my blood pressure up (are there any halogen lights near the modem - NO, are their filters on the phone lines NO the dsl is hard wired into a single phone jack, did you use the supplied Cat 5 and telephone cable- YES ----- ie the standard check list stuff).
From asking our neighbors no one else seems to have the problem with the modem disconnecting frequently..
I am going to try and skip the 800 number and find a local engineer to talk with. I can live with the 768 speeds, it just the resetting stuff that I have a problem with.. Before we moved here we never reset the modem in over 2 yrs, but we were in town.
Should I be having the modem reset over and over again due to a dropped signal? Is it a line problem, modem problem?
Any suggestions for resolving the problem? Or what is causing the problem?
thanks
Brian
We live in the country (not that far out though) and we have Verizon as our ISP. Technically we are within the limits of DSL availability, but the installer mentioned that based on the way the actual line ran we are on the outer limits of it. He suggested that we use a slower connection speed to get a more stable connection - which i have no problem with
We currently have a 768 kbs connection. Using another ISP on the same verizon line the installer got a very good 1.5 connection before we switched to Verizon.
When it works we typically get close to the stated speed (between 500 and 700) - using the Cnet bandwith test
The problem is that at times we will loose the line connection and have to reset the modem. Sometimes it takes several resets to get a decent signal (ie reset and it connects at below 100, reset again and we are back close to advertised speed). We may have to reset the modem 3 or 4 times an hour - other times it may go for days without resetting. I have not been able to pinpoint any condition for the line dropping.
Sometimes the line will drop and it will try to reconnect for 20 to 30 minutes before it is successful. Other times it will connect at dial up speeds and stay that way for several hours and then finally reconnect at a decent speed. Even using the other ISP on the Verizon line we had the same disconnect/reconnect issues.
I have tried calling the Verizon tech support but all that does it get my blood pressure up (are there any halogen lights near the modem - NO, are their filters on the phone lines NO the dsl is hard wired into a single phone jack, did you use the supplied Cat 5 and telephone cable- YES ----- ie the standard check list stuff).
From asking our neighbors no one else seems to have the problem with the modem disconnecting frequently..
I am going to try and skip the 800 number and find a local engineer to talk with. I can live with the 768 speeds, it just the resetting stuff that I have a problem with.. Before we moved here we never reset the modem in over 2 yrs, but we were in town.
Should I be having the modem reset over and over again due to a dropped signal? Is it a line problem, modem problem?
Any suggestions for resolving the problem? Or what is causing the problem?
thanks
Brian