Alan L.
Elite Member
My son and his girlfriend were in a serious accident Saturday. A bobtail truck ran a red light, she saw it and hit the brakes and fortunately she clipped the back wheel of the truck rather than getting T-boned. Air bags deployed, the car totaled, cuts and bruises but other wise fine.
Turns out the driver of the Uhaul truck (as used truck not owned anymore by Uhaul) is uninsured. Fortunately she had full coverage - switched to this ins co on 10/6/09, received her thank you letter, thanks for the payment etc. This particular ins co only takes payments by charging your bank account directly.
Called Saturday and gave details to the ins co about the wreck, was promised a return call. On Monday 11/2 she received in the mail a letter, postmarked 10/27 that said the routing number they had for her bank debit was wrong and they her insurance is no good.
The routing number she gave them came from the bank and IS a valid routing number for THAT bank, just apparently not the one they used for that kind of payment.
Was told today tough luck - no coverage.
It is unbelievable to me that for something as important as cancelling policy the insurance co would not have known way before 3 WEEKS that their bank debit didn't clear, and when they found out it seems regular mail not be the way to inform the customer of the problem.
This is a 25 year old girl driving an 8 year old Accord worth about $5K, going to school to be a court reporter, working nights as a waitress, trying to make it on her own. She did everything they asked and assumed she was covered for nearly a month. This really pisses me off, I can't believe the ins co can get away with this. This insurance company has tons of national commercials which would indicate they have a physical presence, but turns out there is no where to go and speak with anyone - it is strictly phone and internet - a vapor insurance co.
Turns out the driver of the Uhaul truck (as used truck not owned anymore by Uhaul) is uninsured. Fortunately she had full coverage - switched to this ins co on 10/6/09, received her thank you letter, thanks for the payment etc. This particular ins co only takes payments by charging your bank account directly.
Called Saturday and gave details to the ins co about the wreck, was promised a return call. On Monday 11/2 she received in the mail a letter, postmarked 10/27 that said the routing number they had for her bank debit was wrong and they her insurance is no good.
The routing number she gave them came from the bank and IS a valid routing number for THAT bank, just apparently not the one they used for that kind of payment.
Was told today tough luck - no coverage.
It is unbelievable to me that for something as important as cancelling policy the insurance co would not have known way before 3 WEEKS that their bank debit didn't clear, and when they found out it seems regular mail not be the way to inform the customer of the problem.
This is a 25 year old girl driving an 8 year old Accord worth about $5K, going to school to be a court reporter, working nights as a waitress, trying to make it on her own. She did everything they asked and assumed she was covered for nearly a month. This really pisses me off, I can't believe the ins co can get away with this. This insurance company has tons of national commercials which would indicate they have a physical presence, but turns out there is no where to go and speak with anyone - it is strictly phone and internet - a vapor insurance co.
