Bird
Epic Contributor
We have a thread titled Awful Experince at Best Buy so I thought I'd tell you about some of my recent expeience.
On April 13, 2008, we bought our first LCD HD TV from Best buy for $1,299.99 plus tax; a Samsung 40" model. (Yeah, I know; they've come down a bunch since then). It'll be 4 years old in April. And while I don't normally think extended warranties are a good investment, this time I bought their 4 year Protection Plan for $179.99. Two years ago, it got very slow to get started when you turned it on. It would do a lot of clicking on and off and eventually stay on. I called Best Buy and a very nice gentleman came on February 24, 2010, and replaced two capacitors that were soldered in, of course. He gave me a receipt showing what was done and what it cost ($162.38) so my Protection Plan almost paid for itself.
But later it got a small dark area on the screen; not much, but appeared to be something like a dim mountain you could sometimes see in the background in the upper right part of the screen. It wasn't bad enough for me to get too concerned about it. But then we got some more weird dark spots. A couple of places on the left side of the screen looked a bit like a couple of rain clouds with rain falling below them; each one maybe 6 across. So I called Best Buy again and the same guy showed up two days later (January 17, 2012) took one look, and said he'd have to order a new "LCD panel".
He scheduled to come back Thursday, but called this morning to say the part had arrived and he'd come this morning if that was alright with me. So this time, he really disassembled this TV, but no soldering; just lots of little screws. And when he finished, the receipt this time shows the cost would have been $438.94.
Sure glad I bought that Protection Plan this time. And it got my problem fixed promptly by a very pleasant fellow. Incidentallly, no one with Best Buy ever asked if I had a Protection Plan. They obviously had all they needed in their own records.
On April 13, 2008, we bought our first LCD HD TV from Best buy for $1,299.99 plus tax; a Samsung 40" model. (Yeah, I know; they've come down a bunch since then). It'll be 4 years old in April. And while I don't normally think extended warranties are a good investment, this time I bought their 4 year Protection Plan for $179.99. Two years ago, it got very slow to get started when you turned it on. It would do a lot of clicking on and off and eventually stay on. I called Best Buy and a very nice gentleman came on February 24, 2010, and replaced two capacitors that were soldered in, of course. He gave me a receipt showing what was done and what it cost ($162.38) so my Protection Plan almost paid for itself.
But later it got a small dark area on the screen; not much, but appeared to be something like a dim mountain you could sometimes see in the background in the upper right part of the screen. It wasn't bad enough for me to get too concerned about it. But then we got some more weird dark spots. A couple of places on the left side of the screen looked a bit like a couple of rain clouds with rain falling below them; each one maybe 6 across. So I called Best Buy again and the same guy showed up two days later (January 17, 2012) took one look, and said he'd have to order a new "LCD panel".
He scheduled to come back Thursday, but called this morning to say the part had arrived and he'd come this morning if that was alright with me. So this time, he really disassembled this TV, but no soldering; just lots of little screws. And when he finished, the receipt this time shows the cost would have been $438.94.
Sure glad I bought that Protection Plan this time. And it got my problem fixed promptly by a very pleasant fellow. Incidentallly, no one with Best Buy ever asked if I had a Protection Plan. They obviously had all they needed in their own records.
