About a month ago the hard drive in my dell desktop died and it really screwed us up with the business. I can't even say how ticked I was over that. I was able to recover much of the data myself but lost all my pictures and emails from the last two years.
I have had this computer a little over 2 years so I didn't figure it was under warranty anymore and last week I was going to destroy the hard drive and junk the rest. Then out of the blue the Dell warranty department called and asked if I wanted to extend my warranty.
That was awfully suspicious calling like that right after it died and I was about to trash it. I asked them though if it was still under warranty and they said yes until the end of December so I got them to send me a new hard drive and I fixed it last Monday. I installed the new drive and got everything reinstalled and all was great till this morning. I turned it on about 7 AM and it shut itself off about halfway through the boot up. It also had a orange flashing light. The power supply fan was making a god awful noise too. I shut it off and tried to restart it about a dozen times and it kept doing the same thing.
I finally called Dell again and can you believe it I got an American on the phone. He was super helpful and we went through the diagnostic routine. We talked for close to an hour checking things. It sounded like we had it narrowed down to a power supply going bad. The service rep said to leave it on for an hour and he'd call back then we would check one more thing.
I stepped outside for 2 seconds and missed his call. That was stupid! I called them back and got some foreigner that wanted me to go through all the same stuff again and a whole bunch of stupid stuff that had no relation whatsoever to the problem. He kept trying to blame it on a software problem when I told him it was the power supply. I told him the best I could in my finest Indian accent anyway. I finally gave up on that one. I called again and asked for the person I talked to the first time and got another foreigner who said he could not put me through to him but he could help.
More of the same junk again. This one I hung up on when he refused to listen to me. He told me to unplug the power supply and I did then plugged it back in and turned it on. It worked so he said it must be fixed and I'll close the case now.
Wrong. It wasn't fixed. I looked at the pins on that plug and they were fine. Plus a loose plug won't make the fan sound like a Chevy with a blown cylinder.
I tried calling again and asking for the first guy again and this guy was so bad with his English I hung up after his first couple sentences.
I am so fed up! I think I'm just going to take it out back and use it for target practice. I wasted 2/3 of my day talking to foreigners when I had a ton of work I could have been doing in the shop.
I'm building my next computer myself!
Why is it so hard to talk to a nice American when things break?
I have had this computer a little over 2 years so I didn't figure it was under warranty anymore and last week I was going to destroy the hard drive and junk the rest. Then out of the blue the Dell warranty department called and asked if I wanted to extend my warranty.
That was awfully suspicious calling like that right after it died and I was about to trash it. I asked them though if it was still under warranty and they said yes until the end of December so I got them to send me a new hard drive and I fixed it last Monday. I installed the new drive and got everything reinstalled and all was great till this morning. I turned it on about 7 AM and it shut itself off about halfway through the boot up. It also had a orange flashing light. The power supply fan was making a god awful noise too. I shut it off and tried to restart it about a dozen times and it kept doing the same thing.
I finally called Dell again and can you believe it I got an American on the phone. He was super helpful and we went through the diagnostic routine. We talked for close to an hour checking things. It sounded like we had it narrowed down to a power supply going bad. The service rep said to leave it on for an hour and he'd call back then we would check one more thing.
I stepped outside for 2 seconds and missed his call. That was stupid! I called them back and got some foreigner that wanted me to go through all the same stuff again and a whole bunch of stupid stuff that had no relation whatsoever to the problem. He kept trying to blame it on a software problem when I told him it was the power supply. I told him the best I could in my finest Indian accent anyway. I finally gave up on that one. I called again and asked for the person I talked to the first time and got another foreigner who said he could not put me through to him but he could help.
More of the same junk again. This one I hung up on when he refused to listen to me. He told me to unplug the power supply and I did then plugged it back in and turned it on. It worked so he said it must be fixed and I'll close the case now.
Wrong. It wasn't fixed. I looked at the pins on that plug and they were fine. Plus a loose plug won't make the fan sound like a Chevy with a blown cylinder.
I tried calling again and asking for the first guy again and this guy was so bad with his English I hung up after his first couple sentences.
I am so fed up! I think I'm just going to take it out back and use it for target practice. I wasted 2/3 of my day talking to foreigners when I had a ton of work I could have been doing in the shop.
I'm building my next computer myself!
Why is it so hard to talk to a nice American when things break?
