I agree with her and her boss. Shocking a well is supported by almost everyone BUT... I've been in water treatment 18 years and know that it can cause hard to treat water quality problems, problems with the pump, its power cable and the drop pipe and cause disinfection by products (DPBs) known as trihalomethanes (THMs) that are serious health concerns and limited by the EPA and PA DEP to 80 ppb. They are known carcinogens. And you have no need to shock your well, so why do it? Also, you have to use the right volume of chlorine. That depends on the demand for chlorine and the volume of water in the well. Using more chlorine than is needed actually causes the disinfection qualities of chlorine to diminish because chlorine raises the pH of the water and to disinfect, the best pH is from 5.x to 7.2.
When shocking a well certain bacteria can produce slime, the slime can not be penetrated by chlorine and that turns into an encrustation which then requires mechanical and/or chemical cleaning to get rid of the encrustations that can reduce the recovery rate of the well, and the bacteria under the encrustations. In other words, it can make certain problems like odor worse and create new problems.
Gary Slusser