Had Direcway for about 2 1/2 years before they were taken over by Hughes. We have had very good service. Occasionally when there is HEAVY cloud cover locally or really bad weather over Atlanta (or wherever the uplink is) we may be out for a 1/2 hr or so. Up time is very good. Download time is server dependant as I have been able the get some very good d/l stats, but lots slower from other servers. DW d/l several 2-3Mb files daily. Uploads are limited to 56K, but it is a full 56K, not some fraction thereof. Customer service is primarily from India. But one problem I got a call back from Miami FL. Not to mean there were many problems, just a couple and after that was solved we haven't had to contact CS for close to 2 years now. Latency is a problem for gamers.
Yeah, I'd rather have DSL or cable but, ............