When I decided to buy a CUT, I had Kubota on the top of my "eyeball" list. When I walked in, the parts guy at the counter was napping. Said I wanted to talk to someone about a tractor. He yelled for a salesman. Salesman came out, seemingly annoyed. After a short conversation, I asked to go outside and look at the machine (MX4700). Salesman reluctantly followed. Prce? No effort to obtain a quote. It was crystal clear I was annoying everyone with my presence.
Left, went by Bobcat dealer. Amazing difference. Very helpful, nice, and ballpark figures were followed up with an emailed quote. I'm in process of buying the Bobcat CT445.
In my case, it isn't a brand loyalty issue, it is a customer/dealer relationship issue.
I think the good dealers assume that everyone walking in the door is *potentially* a buyer. Seems simple and obvious, but apparently rare.
Left, went by Bobcat dealer. Amazing difference. Very helpful, nice, and ballpark figures were followed up with an emailed quote. I'm in process of buying the Bobcat CT445.
In my case, it isn't a brand loyalty issue, it is a customer/dealer relationship issue.
I think the good dealers assume that everyone walking in the door is *potentially* a buyer. Seems simple and obvious, but apparently rare.