This kind of falls in the same category:
I went to a Kubota dealer, asked for a brochure on the Grand L's.
On the cover of the brochure, it advertised about the new HST Plus features of that series. While the salesman was typing furiously on his computer trying to figure out a quote for me, I asked him what the deal was with this new HST Plus feature. He goes, "huh", then looked at the brochure cover and said, "uh, don't know what that means, it's just HST, ok". Then proceded to continue figuring a quote.
Sad, sad, sad, when a salesman knows so little about what he's selling.
Another thing, it took him over 20 minutes of computer typing to tell me how much they wanted for the tractor I was getting a quote on.
I would think they should have the price their tractors memorized, or at least be able to just look at list and say "that tractor is $xxxxx".
Sort of reminds me of the new car salesmen who have to go to some back room to consult with the mystery man every time you ask them something about the price.
It was so pathetic as to be even comical and I had to really restrain myself from making a comment to him that maybe he might profit by spending a few minutes of his 'waiting for a customer dead time' to read up on what he's trying to sell !