Mike_S
Silver Member
My ZTR is a ZMaster 589 (Kaw 29hp water-cooled, DFI engine) -- during the first 52 hours it ran perfect. Starting with the 53rd hour, it would run for a while and then start cutting out. Two different qualified and excellent dealers have worked on it and after 13 (THIRTEEN) months, it is still a failure and Toro Support is allegedly having engineers figure out the problem. 13 months of inability to mow more than a quarter of an acre at a time is frustrating (understatement). The supervisor in charge of the case is doing what she can. The warranty has now expired and the first two months of this mowing season have been a disaster as well as nearly all of last mowing season. :realmad: There are 110 hours on the mower at this time.
I have been totally cooperative, polite and patient -- all to no avail.
There are no mower lemon laws in Missouri. Any suggestions as to HOW to get Toro to fix or replace this $ 11,000 mower (I have NEVER had any kind of lack of support issue like this with JD or Kubota in 30 years of using their products.)??
MikeSp
I have been totally cooperative, polite and patient -- all to no avail.
There are no mower lemon laws in Missouri. Any suggestions as to HOW to get Toro to fix or replace this $ 11,000 mower (I have NEVER had any kind of lack of support issue like this with JD or Kubota in 30 years of using their products.)??
MikeSp