This may be a little off subject but I have to ask as the knowledge on this forum is incredible. How do you deal with Ford Dealers? Maybe there is a good one hiding somewhere in Eastern Massachusetts but I can't find it Just so you know I have been driving Fords since my dad bought the first one in 1969 it was a 1965 F250. I have a bias towards Ford trucks. It hurts to have to give them up but this can not continue. Since I purchased my first new Ford 4x4 in 86. I have not been able to get good service at a dealer since that purchase. For example my first truck was delivered with a rear main seal leak. I took it back to the dealer and they returned it with the transmission not shifting. Turns out they had dropped the transmission and were trying to get away with simply returning the truck to me with the bad transmission. When I told them they could keep the truck or replace the transmission they decided to do the later. Not having learned my lesion. I brought another truck, my 1997, into a different dealer. It needed a battery cable replaced and I didn稚 have time to do it. That dealer broke a post on the battery and caused me to have to get another dealer to replace the wiring harness due to the damage done by the first dealer. I had to get a lawyer involved at which time the first dealer admitted the mistake. I don稚 go to dealers as a rule because of this. I was forced to this week because my truck had an engine light on that was discussed in a Technical service Bulletin according to my normal mechanic. I went in and the dealer said no way. I told them it has been happening for 3 years off and on and I needed to get it fixed somehow. They replaced three vacuum hoses and charged me 315.00. They returned the truck to me saying the air filter was plugged solid and this could cause the engine light problem. I asked why they didn稚 replace the filter rather than getting me to drive 45 minutes each direction to tell me I needed a new air filter. As they were replacing the air filter in the lot I see a hub cap missing. It was there in the morning and my wife followed me to the dealer so either we both missed it flying off (never happened before) or theft had occurred. The dealer suggested "maybe it happened when you had new brakes installed but we never had your wheels off" Interesting they knew I had new brakes but how do you tell without taking off a wheel?
How do you deal with this? It seems that all the dealers I go to in Massachusetts and Rode Island have significant problems. You go to the little business mechanic and rarely do you have a problem. I have had to go to Toyota with my suv's and never have had problems. As a customer, although Ford does not make me feel like one, I have had it with Ford. What do you folks do ?
How do you deal with this? It seems that all the dealers I go to in Massachusetts and Rode Island have significant problems. You go to the little business mechanic and rarely do you have a problem. I have had to go to Toyota with my suv's and never have had problems. As a customer, although Ford does not make me feel like one, I have had it with Ford. What do you folks do ?
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