Any experience w/ Xtra Tuff Trailers, eastman, ga?

[CompactTractorFan]

I think this thread has to be some kind of record for the most "fisrt post" new posters and the strangest also!

...and yet it continues...

 

[Brooklyn Marie]

Hey, I just purchased an Xtra Tuff Trailer in June 2012 & i love love love the trailer! The service was awesome & the people made me feel at home. I am going to recommend all my friends to purchase a trailer that is in the market for one.

 

[JJZ 109]

There seems to be no end of 1st and 2nd time posters either extolling the virtues of or trashing this particular brand. As has already been pointed out by one of our regulars, it ain't passing the smell test.

 

[clemsonfor]

I recently purchased a xtra tuff trailer back in June of this year i have to say i am very pleased with it. It is a 7x18 that we use to haul our polaris ranger,the trailer has been perfect. When we went to pick it up we had a small wiring problem but they had me fixed and road ready with in 30 minutes. The people were very friendly and while waiting i had a great talk with the owner who does some hobby farming as well. The whole experince was great,I saw this forum the other day and noticed Xtra Tuff Trailer reviews upon seeing 1pooldiggers post i decided to create myself an account and speak on my friends in Eastman Ga's behalf they build a quality trailer at a great price from my experience and I hate to see someone bashing them

Another first poster that just happened to "stumble upon this site" and post a good review of them???

Also who hauls a Polaris Ranger on a 7x18ft car hauler trailer anyway??? If thats what they bought a trailer for a 6x12 or even 6x14 would be more manageble to get around in places.

My husband and I are definitely on a mission. He found a couple of really bad comments about Xtra Tuff. It is just plain wrong to judge a company on one or two disgruntled people's opinions. I was led to this site since it showed reviews for this company. We have two trailers we bought from them in 2011. One is a vending and the other is a concession. We have planned to buy our third trailer from them the first of the year. I am not here to run down other trailer companies, but we have had two very poor trailers. A local man whom we know showed us his Xtra Tuff trailer and we were able to see the difference especially by looking at the interior. The interior of the trailer we had been using was a mess of staples, loosly hanging wires, and deteriorating wall covering. The Xtra Tuff trailer seemed to be well-built, so we gave them a call. Nice salepeople who knew what they were talking about. We both definitely recommend Xtra Tuff. And, yes, we own a John Deere. It's older, but that just isn't a term used by tractor owners...our tractor is "experienced."

And another first and second post from a new member!!

This thing keeps going, Xtra tuff is on Damage control overload!!

I know everyone has to make a first post at some time or other but it seems to have more weight when it comes from a person we have seen post for a while and we get a feel for who they are. Now if Eddie Walker or Jinman or Bird, or Soundguy were to tell me Xtra Tuff were good trailers i would have to put some stock in what they were saying but when aa person pops out of nowhere and there first post is how Xtra tuff is you have to wonder.

Hey, I just purchased an Xtra Tuff Trailer in June 2012 & i love love love the trailer! The service was awesome & the people made me feel at home. I am going to recommend all my friends to purchase a trailer that is in the market for one.

And another one!!!!!!!!!!!

 

[turbobblue]

I am a new poster and I signed up specifically to post about XTRA TUFF TRAILERS. I purchased a 7 X 18 cargo trailer that I had delivered 10/20/2012. I went to inspect the trailer prior to delivery. It's construction is what I would expect from a lower dollar trailer but good enough for the level of trailer that I knew I was purchasing so no complaints there. I have a number of conversations with the staff at Xtra tuff prior to my purchase. They were helpful and always promptly returned my calls. The trailer was delivered and when it arrived there was some minor damage to the trailer. I phoned to inform them that I was not going to accept the trailer with the damage unless they sent me an e-mail and left a voice message on my phone stating that they were responsible for the repair. The Sales manager Trent Dykes left a voice mail on my phone that day acknowledging the damage and agreed repairs and the following morning also sent me the following e-mail.


[I]-------- Original message --------
Subject:Trailer Repair
From:Trent Dykes <trent@xtratufftrailers.com>
Toyahoo.com,Mark@xtratufftrailers.com
Cc:


I am terribly sorry that your trailer was damaged in route to you. It is my understanding that an object was blown into it during a storm while it was in the transport companies possession. I want to assure you that we will see to getting it repaired for you. Mr. Mark Hudson is our service manager and I will meet with him this morning to get the process rolling for you. He will be asking you to get a few photo痴 for our records and he will coordinate with the transport company to see that all of the damage is repaired properly and paid for in full.


Thank you and God Bless.



Sincerely,

Trent Dykes
Sales Manager, Xtra Tuff Trailers
478-231-6546 Cell
800-728-2159 Phone
trent@xtratufftrailers.com[/I]


I allowed them to leave the trailer and I waited several days to hear back from anyone at xtra tuff. I heard nothing. I called. No answer. I e-mailed. No reply. To this date 11/15/2012 no reply to anything they must use caller ID to screen the phone calls and simply won't answer a call from my area code. Who knows. Maybe they all came down with the 30 day flu and no one can talk or type. Then again maybe not.

You can make a decision for yourself. I say if you get the trailer and inspect it with no issues then it will last as long as it lasts. However if you have a problem of any sort do not expect or anticipate that Xtra tuff will make any effort to stand behind, warrant or otherwise support the products that they sell.

 

[clemsonfor]

I am a new poster and I signed up specifically to post about XTRA TUFF TRAILERS. I purchased a 7 X 18 cargo trailer that I had delivered 10/20/2012. I went to inspect the trailer prior to delivery. It's construction is what I would expect from a lower dollar trailer but good enough for the level of trailer that I knew I was purchasing so no complaints there. I have a number of conversations with the staff at Xtra tuff prior to my purchase. They were helpful and always promptly returned my calls. The trailer was delivered and when it arrived there was some minor damage to the trailer. I phoned to inform them that I was not going to accept the trailer with the damage unless they sent me an e-mail and left a voice message on my phone stating that they were responsible for the repair. The Sales manager Trent Dykes left a voice mail on my phone that day acknowledging the damage and agreed repairs and the following morning also sent me the following e-mail.


[I]-------- Original message --------
Subject:Trailer Repair
From:Trent Dykes <trent@xtratufftrailers.com>
Toyahoo.com,Mark@xtratufftrailers.com
Cc:


I am terribly sorry that your trailer was damaged in route to you. It is my understanding that an object was blown into it during a storm while it was in the transport companies possession. I want to assure you that we will see to getting it repaired for you. Mr. Mark Hudson is our service manager and I will meet with him this morning to get the process rolling for you. He will be asking you to get a few photo痴 for our records and he will coordinate with the transport company to see that all of the damage is repaired properly and paid for in full.


Thank you and God Bless.



Sincerely,

Trent Dykes
Sales Manager, Xtra Tuff Trailers
478-231-6546 Cell
800-728-2159 Phone
trent@xtratufftrailers.com[/I]


I allowed them to leave the trailer and I waited several days to hear back from anyone at xtra tuff. I heard nothing. I called. No answer. I e-mailed. No reply. To this date 11/15/2012 no reply to anything they must use caller ID to screen the phone calls and simply won't answer a call from my area code. Who knows. Maybe they all came down with the 30 day flu and no one can talk or type. Then again maybe not.

You can make a decision for yourself. I say if you get the trailer and inspect it with no issues then it will last as long as it lasts. However if you have a problem of any sort do not expect or anticipate that Xtra tuff will make any effort to stand behind, warrant or otherwise support the products that they sell.

YOU GOTTA BE KIDDING ME!!!!!

WERE back again with this stuff? This time is even more suspect! Instead of a new thread about how happy or unhappy he is its another first time poster on Xtuff trailers, but this time on a Zombie thread!! This one really is the deffinition of a "Zombie tread" we just cant kill this thing??

 

[newbury]

Clemson -
How about just leaving it for either information or the occasional first time poster who we can ignore.
I had started a similar thread on the Harbor Freight Sawmill (on another forum) which sometimes can be gotten for about $1700. That's about the price of a Stihl 880.
It took over a year but it finally got a few responses, with pictures, of very satisfied users. Which encouraged others to buy, and they continue to be happy.

YOU GOTTA BE KIDDING ME!!!!!

WERE back again with this stuff? This time is even more suspect! Instead of a new thread about how happy or unhappy he is its another first time poster on Xtuff trailers, but this time on a Zombie thread!! This one really is the deffinition of a "Zombie tread" we just cant kill this thing??

 

[my5sons]

First off, sorry for bringing a very old topic to the front. But let me introduce myself. My name is Bill Burns, and I am a real person! You can find me on facebook, search for Bill Burns in Taylors, SC. I found this site after using google to search for Xtra Tuff Trailers so that I could find out the bolt pattern on my trailer to order new rims/tires. After reading reviews that I must have somehow missed when I made my purchase, I was completely blown away and what has happened to this company. They have an F rating at the BBB now!!!! I purchased an 8x20 enclosed trailer back in 2011. As someone else already pointed out, they told me that they manufacturer the trailers themselves. I guess this wasn't true? I searched everywhere for the best price and what looked like quality trailers. I ended up deciding on XtraTuff. The day I went to pick it up, they didn't have the one I wanted in stock. But I drove 4+ hours and I wasn't going home. I picked another trailer. Then, I found out they didn't take credit card (which they didn't tell me over the phone). No problem there, I had to use it as debit, but my bank set a limit on that and I had to call to get an override. The bank wouldn't authorize the entire amount, so the people in the Office asked me if I could go ahead and pay with Visa the remaining amount and then pay an additional 5% to cover 'their fees'. (Yes, strange that they didn't say, we accept credit cards if you pay the fee.) I told them that I didn't think it was fair that they wanted me to pay the fee for something no one told me about. I had driven a long way and ended up like this? They agreed and they ate the cost of doing business by credit card, which I thought was pretty decent of them. If I am not mistaken, I believe I paid $3400 for an 8x20, which is actually an 8x18 with a little nose in the front. I found out that's a trick a lot of trailer manufacturers use.

Fast forward to 2014. The trailer actually leaked above the door and filled my door full of water this past year. It's been parked for a year. I believe I have a 5 year warranty, but I live in Taylors, SC and the hassle of trying to contact them, find a repair place that won't tell me it's my fault blah blah blah, I just chalked it up as I can fix it myself. The plywood is bowed all the way out n the inside of the door and it exposed the foam insulation inside the door. I can post a photo if you guys want to see it.

This is the first enclosed trailer I have ever owned so I'm not as well versed as some of you are. As someone else stated, there is cheap luan plywood on the walls and they use self tapping screws. If this isn't normal, then I never knew the difference. The trailers are cheap if you are comparing them to the quality trailers in the higher price range. Haulmark will probably be my next purchase? I can tell when I'm driving down the road and I see others with very high quality trailers. The side walls aren't buckled like mine and the build quality just looks better. But mine has held up for 2 years of occasional ATV trips, a few household items moves and parked for extended periods. Now I need new tires....

The kicker is that I am leaving May 21st for my first long haul to Broomfield, Colorado as I relocate the family. The trailer weight is 3150lbs empty, and the GVWR is 7000lbs. I'll have it almost to the MAX filled with 4 or 5 ATVs and equipment. All being pulled by my 2006 F250 Diesel. We tow a Suzuki 50, Polaris 90, Honda 250ex, Honda 300 and a Honda 450er. I put the Grizzly 700 in the bed! I'm hoping this thing holds up to a 1500 mile trip. After reading what has happened to this company... I'm not looking forward to it! I'll try and keep in touch.

 

[newbury]

Two years, one tractor and many other major expenses later the Xtra Tuff thread raises it's ugly "first time poster thread" head again.

To recap my view

SWMBO has put me in the market for a 7x16 dual, braked, axle ENCLOSED trailer. For new trailers Xtra Tuff seems to have a great price, ~$3K, for new. I've only found 1 review on the web, said they were OK.

I've got a place within a couple of miles of me that builds good 7x16 trailers for about $4.5K. Xtra Tuff would be about 200 miles out of my way on a trip from Va to Ms, so it's not TOO far.

So does anyone have any experience with them, good or bad?

I know there are a lot of other trailer mfg's, but most I've found are in Indiana or Illinois etc.

Very interesting - 1 post by 1pooldigger who only visited TBN for a few days and 1 dump on the trailer, two posts by others who seem to only be here for xtra tuff trailer praise.

Doesn't pass my smell test.

Posts like the replies means I'll cross that vendor off my list.

And now the most recent post (again - a first timer!!)

First off, sorry for bringing a very old topic to the front.<snip>

So am I.

But I'm still looking for an enclosed trailer but now SWMBO "downsized" me so I'm looking for a 6x12 TA 10K.

 

[my5sons]

Two years, one tractor and many other major expenses later the Xtra Tuff thread raises it's ugly "first time poster thread" head again.

Your post prior to mine, you said that you asked similar questions on another forum and even though people replied a year later, it still helped someone. That's all I was trying to do. Maybe you don't understand the WWW? Maybe that's why you've gotten so upset with this thread. Do a google search of Xtra Tuff Trailer Reviews and see what forum pops up. You guessed it... this forum... and this EXACT topic. So talk to the Admin if you're upset about people answering your question.

By the way, you're still looking? February of 2012 and you're still looking? Are you sure you're not just pulling our chain? I don't think you really wanted a trailer. Maybe you work for Xtra Tuff and were just looking to get their name out there? Maybe it backfired and now you're riled up. Sorry bro... I actually OWN a trailer, and you're still dreaming.... 2 years later.