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  1. #21
    Super Member kenmac's Avatar
    Join Date
    Feb 2005
    Posts
    6,017
    Location
    The Heart of Dixie
    Tractor
    yanmar 3110D

    Default Re: Dealing with Mr. Monkeywrench--need advice

    Quote Originally Posted by JDgreen227 View Post
    Thank you, but although I have such a tool, it did not register one of the 135 DTC's listed in my manual...meaning the car had to go to a repair facility.
    Just interested. What scan tool do you have ? The 1 I have (innova) has some of the codes in the manual.The ones that are not in the manua,l I go to their website for the code.I haven't had a code that they didn't have listed on their site.
    Yanmar 3110D
    07 Dodge 2500 5.9 Cummins
    Husky 372xp
    Husky 55 Rancher
    Maruyama trimmer
    Husky trimmer
    Redmax BP blower
    Toro zero turn
    North Star 4 K PSI pressure washer
    Honda 300 4 trax
    Yamaha Timberwolf
    liquid logic coupe kayak
    16' Tow Master Dump Trailer ,20' Yanmar Hauler

  2. #22
    Veteran Member
    Join Date
    Nov 2003
    Posts
    1,341
    Location
    Tombstone Az
    Tractor
    KIOTI LK30

    Default Re: Dealing with Mr. Monkeywrench--need advice

    My experience is just the oposite of what I see here. If I took mine back to the dealer I have no doubt they would fix it at no charge or minimum for perhaps fluids that might have to be replaced.

    They replaced two complete rearends on an Avalance that I had after it was out of warranty.

    Both the GM and Ford dealers are quite understanding and go out of their way to fix things right.

    The Dodge/jeep dealer is not quite as good.

    But I never go in ranting and screaming or making threats. I just ask in a reasonable manner for things to fixed in a reasonable amount of time.

    I guess it helps that have been buying from the same two dealers for 30 years.

  3. #23
    Super Star Member Diamondpilot's Avatar
    Join Date
    Jan 2007
    Posts
    15,015
    Location
    Daleville, IN
    Tractor
    Jinma 254/284 Ford 861 Powermaster at work

    Default

    As said it all comes down to the dealer.

    Chris

  4. #24
    Veteran Member sparc's Avatar
    Join Date
    Oct 2011
    Posts
    1,045
    Location
    NJ
    Tractor
    JD 4410, NH TC-25, Bobcat M610, JD X534, Dig-It Model 158

    Default Re: Dealing with Mr. Monkeywrench--need advice

    Quote Originally Posted by JDgreen227 View Post
    Basically what I am wondering is just how I am going to know it's not the parts they just replaced UNLESS I am standing right there watching the mechanic work, which is not permitted. So easy for them to tell me "well it's not what we just fixed" when it actually is. GRRR....I hate modern cars, all the stuff crammed into the smallest possible space and you need a $10 grand machine to diagnose any problem. Which is why I love my tractor !!
    take some photos now before you take it in and have the date and time stamp turned on so you have proof of when the photo was taken. Most cell phones get their date and time setting from the network so they should be accurate to the minute, use a cellphone camera.

  5. #25
    Super Member timswi's Avatar
    Join Date
    Nov 2008
    Posts
    5,236
    Location
    Beaver County Pa
    Tractor
    Kubota BX23 & RTV1100

    Default Re: Dealing with Mr. Monkeywrench--need advice

    I was a service advisor and a service manager in a few car dealerships and am now a customer and I can honestly say that every dealer I've dealt with around here has gone out of their way to make it right..Give them a chance...Aside from common perception, the chain outfits are far more likely to try to rip you off and back out of a repair than a dealer ever would be...i used to keep parts for the chains only...Stuff we NEVER had to replace unless the car was in a massive wreck..The chains bought those items daily.

    As others have said, give them a chance.
    BX23TLB with 54" MMM
    RTV1100 with 72" Power Angle Plow
    Polaris Sportsman 570 Touring

  6. #26
    Veteran Member
    Join Date
    Sep 2008
    Posts
    1,694
    Location
    Midwest
    Tractor
    Ford 1210 / Ford 1710

    Default Re: Dealing with Mr. Monkeywrench--need advice

    I have several dealers around me. On the very rare occasion I have them do anything I go to the one several miles outside of town. They aren't picky in the shop and I stand next to my vehicle at all times, usually talking to the mechanic while he works.

    I refuse to let a dealer take my vehicle out of sight for any work.

  7. #27
    Silver Member podagrower's Avatar
    Join Date
    Apr 2007
    Posts
    201
    Location
    Eustis, FL
    Tractor
    NH TC 40

    Default

    I'll back deerhunter on this. My wife had the plugs and wires replaced on her Z28, (about $800 because they are inside the motor) and 5,000 miles later, there is a misfire. The plugs and wires were done by the dealership, but we took it to our regular mechanic for the misfire. He traced it down to a bad wire, and said one of the recent connections was done incorrectly...at this point, the car is undrivable, we call the dealership, who sent their service manager to the independent shop, looked at the problem, said "yep, we messed up", and paid our mechanic to fix it. I was floored.
    NH TC40(now with FWD!), 16LA FEL, 6' King Kutter rough cut, Grapple, Pallet Forks, Subsoiler

    Some people are like slinky's, they seem to serve no real purpose, but it is still fun to push them down the stairs....

  8. #28
    Bronze Member deerehunter/operator's Avatar
    Join Date
    Mar 2008
    Posts
    68
    Location
    Michigan

    Default Re: Dealing with Mr. Monkeywrench--need advice

    Thanks, and that is similar to how we run our shop. If we mess up, we make it right. We have always ran it this way and for that reason our service department is jam packed even when the other shops are slow. We keep our customers by being honest and fair. We dont have customers that are scared to bring their vehicles to us because we are a dealership. They bring them to us because word of mouth has informed them that we dont rip people off and we do good work. Every independent shop and even the local Chrysler dealer in town have us do work for them that they sometimes cant figure out. Trying to tell a guy with a 2004 Saturn that we didnt mess up if we really did wouldnt really be worth the bad publicity in the long run. We would just make it right if it was our mistake. I think his 95% statistic might be slightly skewed because Im pretty sure we arent the only shop that works this way.

  9. #29
    Epic Contributor Bird's Avatar
    Join Date
    Mar 2000
    Posts
    38,193
    Location
    Texas

    Default Re: Dealing with Mr. Monkeywrench--need advice

    I don't think my situation is all that unusual, but I have Fords and all the service except tires, in the last 10 years, has been done by the two Ford dealers in the area. The first dealer uses sales tactics that I don't like and may try to sell you things you don't need. But the work they did was always good. The second dealer, and the one I use all the time now, does it all right. The dealership has been here for more than 50 years, no pressure sales tactics in either the vehicle sales or service department, so I don't worry about my vehicles being out of my sight there. I understand that mechanics, just as any human, can make mistakes, but I'm confident that if they do, they'll correct it.
    Bird

  10. #30
    Super Member
    Join Date
    Nov 2003
    Posts
    8,384
    Location
    Central Michigan
    Tractor
    4210 MFWD Ehydro--'89 JD 318

    Default Re: Dealing with Mr. Monkeywrench--need advice

    Tell you guys just why I am so skeptical of repair shop ripoffs, one example: My cousin's daughter had a GM car that always ran hot, she took it to a shop and they told her the water pump was bad and the radiator needed replacing...big bucks. I took a look at it and determined the problem was simply air in the cooling system and all that was needed was to keep bleeding air from the system and replacing the air with coolant. Both water pump and radiator went several more years before she sold the car. And here is a "what if" example...

    My 2004 Lesabre was just out of warranty and my wife told me the heater fan was making a terrible noise, she called dealership and they told her the heater fan needed replacing. Well, I took a plastic cover off the firewall area and found this HUGE dry oak leaf stuck in the heater fan blower wheel...how it got there in one piece I have no idea. Removing the leaf cured the issue. Now, had we taken the car to a shop I bet 9 out of 10 places would have removed the leaf and then billed us for replacing the heater fan. There are simply too many ways shops can screw over the customers and get away with it to make me trust them.

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