gooseman80
New member
I thought I had to say a few words about TYM and what the guys in N. Carolina will be doing for me. In 2006 I purchased a terrific looking TYM 273. She has been a work horse and I would pit her up against any sub compact in her class. Two years within the 3 year warranty, my hydraulic pump manifold went out. At the time Eddy's tractors in Baytown were still dealers and TYM graciously covered the re-built of my hydraulic pump manifold which was a pretty expensive job from what I'm told. 6 years in and she has not giving me any major troubles until........
Over the weekend I had a major malfunction with my tractor frame while moving dirt. It severed at the frame where the T post for the front end loader bolts to. Yikes! To say the least, my life has been pretty stressed for the last few days on how to tackle the problem. The frame looked quite complex to change out and I was unsure how well a weld would hold even if it could be welded and supported.
This morning I called TYM's facility in N. Carolina and emailed them pictures of my problem in hopes of searching for some advice and recommendations. The guy I talked to was Gerald Johnson who seemed generally concerned about my situation. Seeing that my warranty had been long gone for 3 years now, I never would have dream these guys would do what they have agreed to do. You guess it, replace the fame with full coverage on parts and labor. Was this a dream? I surely hope not, but won't be pinching myself for the next couple of weeks just in case. To top it all off, they had a new frame ready to ship at the dealership of my choice. Found out today that Topflight in Conroe are no longer dealers for TYM. I will be using the dealer "Small Farm Innovations" in Caldwell, Tx now as it is closest to me. Contact there is Phil Livinggood (spell?) and he seems like a nice guy. To be honest, Eddy's in Baytown went downhill after going through some kind of reorganization of their company way back when when they were still selling TYMs. I know this because of there change to terrible service, broken promises on ordered parts, and breaking my water separator than charging me to fix it. The only problem I ever had with Topflight was there high mark up on parts for these tractors. I'm honestly looking forward to a new dealership with new contacts and we will see.
Now back to the guys at the N. Carolina facility. What can I say but top notch and first class all the way. This wasn't the first time I have called them on something and the people over there seem generally concerned for the tractor owners and I have only ever been meat with politeness and kindness. Sure you will find not so great dealerships out their around the US, but as far as the main facility is concerned, I cannot think of one negative comment and will dispute any if I see them. I mean, my gosh guys, they are replacing a cracked tractor frame for me at no cost other than me transporting my tractor to the dealership. That should really say it all. Hopefully things will go OK with with frame exchange as I am told by TYM that it's not as complex as I thought and pretty easy. Sure doesn't look easy and I'm an engineer, but I'll just go with that for now. I will post an update if anyone requests it but just really wanted to say a few words about TYM. Way To Go TYM !!!!!!!
Over the weekend I had a major malfunction with my tractor frame while moving dirt. It severed at the frame where the T post for the front end loader bolts to. Yikes! To say the least, my life has been pretty stressed for the last few days on how to tackle the problem. The frame looked quite complex to change out and I was unsure how well a weld would hold even if it could be welded and supported.
This morning I called TYM's facility in N. Carolina and emailed them pictures of my problem in hopes of searching for some advice and recommendations. The guy I talked to was Gerald Johnson who seemed generally concerned about my situation. Seeing that my warranty had been long gone for 3 years now, I never would have dream these guys would do what they have agreed to do. You guess it, replace the fame with full coverage on parts and labor. Was this a dream? I surely hope not, but won't be pinching myself for the next couple of weeks just in case. To top it all off, they had a new frame ready to ship at the dealership of my choice. Found out today that Topflight in Conroe are no longer dealers for TYM. I will be using the dealer "Small Farm Innovations" in Caldwell, Tx now as it is closest to me. Contact there is Phil Livinggood (spell?) and he seems like a nice guy. To be honest, Eddy's in Baytown went downhill after going through some kind of reorganization of their company way back when when they were still selling TYMs. I know this because of there change to terrible service, broken promises on ordered parts, and breaking my water separator than charging me to fix it. The only problem I ever had with Topflight was there high mark up on parts for these tractors. I'm honestly looking forward to a new dealership with new contacts and we will see.
Now back to the guys at the N. Carolina facility. What can I say but top notch and first class all the way. This wasn't the first time I have called them on something and the people over there seem generally concerned for the tractor owners and I have only ever been meat with politeness and kindness. Sure you will find not so great dealerships out their around the US, but as far as the main facility is concerned, I cannot think of one negative comment and will dispute any if I see them. I mean, my gosh guys, they are replacing a cracked tractor frame for me at no cost other than me transporting my tractor to the dealership. That should really say it all. Hopefully things will go OK with with frame exchange as I am told by TYM that it's not as complex as I thought and pretty easy. Sure doesn't look easy and I'm an engineer, but I'll just go with that for now. I will post an update if anyone requests it but just really wanted to say a few words about TYM. Way To Go TYM !!!!!!!
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