TYM went through their growing pains a few years back, where they tried to grow too fast and had too many dealers with too little knowledge of the machines. Since then they have regrouped, let some of the weaker dealers go, and added a fully stocked US warehouse and assembly plant in North Carolina. Parts are easy to get quickly through any of the dealers. If the dealer doesn't have the part in the store, they can have it direct shipped to you from NC. Each dealer has a computerized lookup to find your parts and get them to you fast. Hope this information helps.