swmillbrook
Member
Recently, I called 2 places to get a quote on parts for a Yanmar 2402. One place had none. The second company gave me a quote, 4 days later. Realizing these parts are hard to get, that was not a problem. The quote was over a $1000.00. I ordered the parts knowing they would be taken off a "junk tractor". During the waiting process, I discovered there was more wrong with this tractor and repairing it was not worth it. After waiting 4 days and not receiving the parts, I called this company and explained the situation and told them to cancel my order. Keep in mind that I had not received the parts. I had already paid a down payment on the parts. They charged me a 10% restocking fee for parts not received. They said it cost a lot in labor to take the parts off another tractor and therefore there would be a restocking fee. I understand the labor and I understand them getting angry, But, I also understand that eventually their mechanic would have to take the parts off anyway for someone else. I was charged the fee and never received the parts. Is this a common practice amongst companies? I wouldn't practice this. In the past, I have referred people to this company and one even bought a tractor from them. Although, I realize lately I haven't spent a lot of money with this company (but have in the past), I just don't feel good about how I was treated. Sometimes companies get too big and lose insight. All I want to know...Is this common amongst companies? Or is this common amongst greedy companies?