Good & Bad
Model Year: 2012
The good: I purchased the X500 along with the 44" snow blower in the Autumn of 2012. I live in Western NY State and when I first tried to use the snow blower, it the PTO belt would come off. I called the dealer on 12/24/12 (Christmas Eve Day) and kudos to them, they sent a mobile mechanic out an hour later. The mechanic found a bracket holding the PTO belt in line was bent & he was able to straighten it out enough for the snow blower to engage. I used the X500 with the snow blower regularly that winter (2012 - 2013) to do my 300' long driveway, which on a fairly steep grade. It worked fantastically and I didn't need chains with the HDAP tires. The engine ran strong and never bogged down, moreover the snow blower never clogged and threw the snow 30'+, even with heavy wet snow. The only issue with snow blowing is the front turf tires have poor traction. Detaching the snow blower in the spring was easy, but I discovered that the PTO belt was damaged because of the defective (bent) bracket. It was later replaced under warranty by the dealer. Mounting the 48" deck was fairly easy, as was leveling it. The deck cut beautifully and is easy to adjust the cutting height, plus detaching it is reasonably easy. Attaching the snowblower last winter was easy and went smoothly. Maintenance is simple and straightforward. The Bad: After using the X500 with the snow blower this past winter 2013-2014, it still performed well (we had 138" of snow). One day near April, as I checked the oil, I noticed a strong smell of gas in it at about 64 hours. I ran some Seafoam through it, then immediately changed the oil and filter. *I always use Startron in my gas. I used the X500 for 3 hours thereafter and checked the oil again. Unfortunately, there was a strong smell of gas again, so I changed the oil and filter for a second time. This time, I used the machine for one hour and checked the oil. Still, there was a strong gas odor in the oil. I contacted the dealer, who replaced the carburetor under warranty as the "actuator needle was defective causing the float to stick open." The dealer was good, except for having the machine for 3 weeks. The dealer also had to change the oil/filter twice to relieve the gas smell in the crank case. After using the X500 for 3 hours, regrettably the gas smell in the oil was still there. I was told by a small engine mechanic to put a gas line shut off valve in the fuel line, turn it off, then run the engine to stop, which I did. I changed the oil/filter and used it for 3 hours and checked the oil, but again there is a strong smell of gas in the oil. I contacted both the service manager and district customer service manager from my area with my dilemma. Both responded that it is "not uncommon" to have gas in the oil and said it is not an issue. In conclusion, the X500 and snow blower attachment work/run well, but the quality issues with bent bracket, plus the carburetor/gas in the oil are upsetting especially with the low number of hours.
Pros: Heavily built, easy to operate, runs well.
Cons: Carburetor issues.
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