Painting Woes
Wednesday evening, my wife and I inspected the trim painting. The quality of the work just wasn't up to par. You could see every nail hole in the doors. In several places the edges of the trim around the doors felt like sandpaper. The trim on top of the doors didn't get primed or painted. The workmanship was poor in the harder to see places like the insides of the closets. The trim carpenter had put some wood puddy on some trim and was waiting for it to dry before sanding. The painters painted over the rough wood puddy before it got sanded. Defects in the door trim got painted without filling the imperfections first. Obvious drywall dings in the wainscoting below the chair rails in the dining room/office got painted without touching up first. All these issues were outstanding after the painter said he was finished painting the trim.
On Thursday the doors were scheduled to be painted. When the painter arrived in the morning we told him the quality of the work didn't meet our expectations and we didn't want him to do any more work. He asked why and we mentioned a few things. He offered to fix them but I told him we wanted to settle up and part ways.
The tough thing is he genuinely thought that his work was good. If there had just been a few things that had been missed, we would have given him a chance to fix them. But the quality of the work was so far away from our wishes that we didn't want him to do anything else that we either would have to have re-done or couldn't fix at all after he had touched it.
The painter seemed like a likeable guy. He obviously wanted the work and did not get indignant or hard to deal with when we expressed our concerns. He just couldn't believe that the quality of the work was not good enough. He asked if there was something else that happened or if there was something we weren't telling him. He was baffled that we were letting him go.
Letting him go was painful; both my wife and I felt bad for the painter and his crew. After we let him go, my wife started having misgivings because we pulled the trigger so quickly and didn't give him a chance to fix things. However, after seeing marred walls that got painted in the office/dining room on Friday morning, my wife was glad we didn't keep the painter. In addition, we hated to see all the trim carpenter's beautiful work get covered up by such sloppy painting.
So now we are trying to find a painter. The trim carpenter knows a painter he highly recommends so we are attempting to work something out with that painter.