Brand new KIOTI dead on arrival

   #1  

bekenney

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KIOTI CK3510 HST
Hey guys, just bought my first tractor, KIOTI CK3510 HST and wanted to see if anyone has any better ideas to resolve problems with KIOTI. I bought it brand new off the dealer lot. Started it up for just a minute and drove it on my trailer. Got it home and the unit shut off and check engine light came on. Ran it 2 hours away back to the dealer and they replaced the fuel rail. It ran fine idling for 30 min so I trailered it up and brought it home. Used it for an hour driving around and tractor shut off with check engine light. Now days later dealer hasnt even looked at it yet and said they wont expedite parts. KIOTI wont answer my voicemails or emails. They answered facebook and just said "talk to your dealer". Anyone deal with this before and know how to handle it? The tractor has less than 5 hours on it and over half of those were the dealer testing and make ready.
 
   #3  

Thomas

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Welcome to TBN.

Not off to good start :( face to face better results than call.
 
  
  • Thread Starter
#4  
OP
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bekenney

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KIOTI CK3510 HST
I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time
 
   #5  

deezler

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OOof, that really sucks. Sorry to hear about your troubles.

It's really up to your dealer to prioritize this and dive into the diagnostics. Kioti's corporate response is the same as any other manufacturer; the dealers do the work. If you can somehow find out who your local Kioti dealer rep is, they can often pull strings to expedite complicated diagnostics/repairs.

It's probably something fairly simple though (broken sensor, connector, wire harness, etc). You should feel free to dive in, too. Check all the electrical connectors on the engine wire harness. The dealer surely had to undo a lot of the harness to get in and replace the fuel rail, so it could just be a plug. Does it crank but not start, or not even crank?

Is there any way for us Kioti owners to do our own diagnostics? Theres and OBD port under the dash.... but probably not universal codes, eh.
 
   #6  

sea2summit

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I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time
I'm orange crazy but there are many good brands out there. Was there a pre delivery inspection on the unit? I would start there. Also how many hours on it when you got it? Should probably be between 2-6 if they did a good job with the final assembly, fluid add, stat, fluid check, pre delivery inspection. Will Kioti take it back? I'd say ask for a new one but with inventory and sales right now I don't imagine they would swap it out.
 
  
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#7  
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bekenney

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KIOTI CK3510 HST
I was able to get into the OBD port but KIOTI has proprietary codes. Apparently they voided someone's warranty for posting them (alleged just saw this on another forum not sure if it's true). It's the same issue it was the first time, fuel pressure sensor. It will crank and start but loud fuel knock then sputters and dies. We pinned out all connectors going to it and they checked out. I honestly would have felt a whole lot better if KIOTI would have just returned my calls or emails. Being ignored when you have a brand new $25000 paperweight is infuriating. Even if just to sat we will call the dealer and look into it.

Sea2summit-
It had about 2hrs on it from what they called "make ready"

Dealer said they would only service the tractor, they won't even start talking about other resolutions
 
   #8  

TractorTYMe

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Man, sucks to have this happened right of the bat of ownership! 1st things 1st, does the manual describe a way to bleed the fuel system? If so, do that to make sure there is no air in the system to start.........how could that have happened?! Anyway, IF you have the possibility to bleed it yourself with a help of a friend. Try it.
 
   #9  

sea2summit

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Dealer said they would only service the tractor, they won't even start talking about other resolutions
***I'm not a lawyer***

Lemon laws (or other specially written laws) apply to tractors in most states. I would keep a very careful record of who said what when, emails would be best but log calls/details etc. for now. If it gets worse it might be worth a call to an ambulance chaser.
 

Diggin It

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I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before.
I'd give them one of two options.

>> Full 100% refund of any monies paid and cancel any loan contact.

>> Replacement unit.


Today. No delay.

-- or --

Tomorrow go to your State AG.
 

Chewwy

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You could post the non-responsive dealers name or at least its location. Would warn others not to do business with them.

I just reviewed the TBN forum rules and could find nothing prohibiting posting such info.
 

crashz

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Seems like Google and social media reviews are better for getting a response. Get on there a tell the truth, not bad mouthing, just describe the situation and poor service. You'll get their attention then.
 

Doughknob

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I just cannot believe the dealer is blowing you off because they feel like going on a picnic. They must have a reason. This covid is causing all sorts of strange situations. Ask them if it simply a backup of service orders?

There may be many others ahead of you. Think if you were them and the dealer worked on yours first?
 

Midniteoyl

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I guess lesson learned for me was buy a Kubota next time
Kubota has bad dealers and problem tractors as well.. All the brands do.

How long has it actually been? There is probably someone ahead of you in the service bay, and with things the way they are, it's hard to get parts in. For any industry.
 

Jchonline

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Hey guys, just bought my first tractor, KIOTI CK3510 HST and wanted to see if anyone has any better ideas to resolve problems with KIOTI. I bought it brand new off the dealer lot. Started it up for just a minute and drove it on my trailer. Got it home and the unit shut off and check engine light came on. Ran it 2 hours away back to the dealer and they replaced the fuel rail. It ran fine idling for 30 min so I trailered it up and brought it home. Used it for an hour driving around and tractor shut off with check engine light. Now days later dealer hasnt even looked at it yet and said they wont expedite parts. KIOTI wont answer my voicemails or emails. They answered facebook and just said "talk to your dealer". Anyone deal with this before and know how to handle it? The tractor has less than 5 hours on it and over half of those were the dealer testing and make ready.

Is it back at the dealer? Do they have another one on the lot they can give you?
 

Jchonline

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I was able to get into the OBD port but KIOTI has proprietary codes. Apparently they voided someone's warranty for posting them (alleged just saw this on another forum not sure if it's true). It's the same issue it was the first time, fuel pressure sensor. It will crank and start but loud fuel knock then sputters and dies. We pinned out all connectors going to it and they checked out. I honestly would have felt a whole lot better if KIOTI would have just returned my calls or emails. Being ignored when you have a brand new $25000 paperweight is infuriating. Even if just to sat we will call the dealer and look into it.

Sea2summit-
It had about 2hrs on it from what they called "make ready"

Dealer said they would only service the tractor, they won't even start talking about other resolutions
Go sit outside the front door of the dealer with your machine and tell everyone that comes in the dealer sold you a tractor that wont run and they wont return it.
 

Jchonline

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I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time

Curious does the dealer sell Kioti exclusively or other brands as well? If so which?
 

sea2summit

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I just cannot believe the dealer is blowing you off because they feel like going on a picnic. They must have a reason. This covid is causing all sorts of strange situations. Ask them if it simply a backup of service orders?

There may be many others ahead of you. Think if you were them and the dealer worked on yours first?
He bought a small low end tractor. Gonna take care of a 50k customer ahead of a 25k customer. On top of that gonna service someone paying for repairs ahead of a warranty claim. He’s at the “when we get around to it pile” either way.
 
  
  • Thread Starter
#20  
OP
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bekenney

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KIOTI CK3510 HST
Hey guys, alot of good suggestions. I'm going up to the dealer on Monday to see what's going on with it in person. At this point I'm going to give the dealer the benefit of the doubt that they're backed up and trying. But KIOTI is worthless for not answering their phones or my emails to try to help resolve the problem. I know kubota, deere and all the others are going to get bad units, bad dealer experiences and so on, but how they handle it says alot about a company. I will be selling this one for a mahindra or kubota for sure
 

shooterdon

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Good luck...my Mahindra and Kubota dealers are awful. Talk to others in your area and find a decent dealer.

Tractors are selling fast so do not expect a deal. It might only cost you $8-10k to “upgrade”.

Cool down and give this a couple of weeks to simmer.
 

dusty3030

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Sounds like the dealer is throwing parts at it. Obviously it starts and runs, it just won't stay running.
Could be as simple as a faulty fuel cap vent or loose safety switch.
If they are troubleshooting by just plugging it in to their diagnostic tool and throwing parts at codes you might be awhile getting this figured out.
I'd ask some questions on how they came up with it needing a fuel rail that obviously wasn't the problem.
Good luck.
 

scaredychicken

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it would be interesting to see what the pre-delivery inspection (PDI) involved ? that should have caught glitches. The PDI is typically invoiced also.

I had a problem with my Kubota early on, where I was constantly blowing fuses ... 3 - 4x a week. Became a hassle replacing them every time. Dealer checked it over ... a wire was pinched and shorting on the frame.

Hopefully the issue with your Kioti gets resolved quickly. All the best.
 

MoKelly

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I feel for you. Buying a machine new that won’t work after 5 hours is unacceptable and should be remedied now.

It’s like you pay with a check, leave and the next day the bank rejects the check for insufficient funds. The dealer calls and says “hey, there’s not enough funds in your account”.

You say “well, I’m busy now and there is that COVID thing and bank lobbies aren’t open without appointments and I can’t get there because I can’t get a car due to the chip shortage. Just be patient”.

What would happen then?

You deserve the same urgency.

MoKelly
 

JoelD

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Excellent idea on the credit card bit. Not sure they take as payment but would be great way to at least send a more meaningful warning shot. Super frustrating
 

Hay Dude

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I’m astounded that a dealer could sell a man a new tractor and just leave him hanging like this. I bought a new 4x5 round baler for $39,000 in January. It has broken all summer. I only ran 500 bales though it and it lost a computer module and blew out 2 bearings. Obviously a case of extreme bad luck.

However, my dealer has done everything humanly possible to fix it including fixing it on a Sunday once and having a tech work on it at night to get it back to me the next day.

I find the OPs dealer story to be an unacceptable lack of customer care. If that’s their idea of service, I would sell the unit immediately and buy something else. That’s a pathetic level of service and the Kioti corporation should step up and help the OP.
 

RickB

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From what I've heard recently from the dealer side (not the OPs dealer) Kioti corporate is currently a substantial part of this type of problem. Both in terms of parts availability and responses to dealer technical inquiries.
 

Torvy

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Take that with a grain of salt...dealers who don't solve problems will always blame the manufacturers... Could be true, but they are certainly not going to admit being the problem themselves... Unfortunately, between Covid itself and the associated and varied responses by officials worldwide, it is difficult to say if a problem is endemic to an OEM, a dealer, or a tangential government or supply chain SNAFU.
 

RickB

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Take that with a grain of salt...dealers who don't solve problems will always blame the manufacturers... Could be true, but they are certainly not going to admit being the problem themselves... Unfortunately, between Covid itself and the associated and varied responses by officials worldwide, it is difficult to say if a problem is endemic to an OEM, a dealer, or a tangential government or supply chain SNAFU.
And customers who don't know any better will always blame the dealer. That's the way it works. Take it however you wish. This comes from established customer oriented dealers who are struggling to maintain their own standards supporting Kioti products. They both have relationships with multiple manufacturers so they have in house bases of comparison.
 

RandyT

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From what I've heard recently from the dealer side (not the OPs dealer) Kioti corporate is currently a substantial part of this type of problem. Both in terms of parts availability and responses to dealer technical inquiries.
There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.
 

rademamj1

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Not a good first experience with your Kioti. Trust me, they are great tractors. But 10% of the Kioti dealer network causes 90% of Kioti problems. I honestly would not trust anything your dealers mechanics are saying. Its hard to believe you had a bad fuel rail straight from the factory install. I am sure it can happen, but your dealer is supposed to deliver a fully assembled and fully running tractor.

Kioti corporate can send out a regional supermechanic/specialist to work with the dealer on getting your tractor back to you. You have to request that. He is a highly trained specialist for Kioti, and they provide incredible knowledge to the dealer on special tractor repairs and warranty issues. Typically they give the dealer 30 days or so to resolve the problem, before sending the specialist on location.

Work the phones with Kioti Corporation, and become a friendly nuisance and they will expedite your repair. Good Luck.
 

Torvy

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There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.
Good points. I know of some smaller equipment dealers who are having trouble keeping good help. Some are good, customer oriented owners who didn't realize a) how good their mechanic really was or b) how much Covid changes the labor market. That one mechanic often helped instruct others and now repairs slow to a crawl. That is all over and above the supply chain issues. I don't blame dealers or OEMs for the problem. We cannot really discuss the root cause here.

For point of reference, I grew up in an IH dealership. Dad and uncle owned it and another uncle owned one 35 miles away. (none of those 3 were blood related to each other). I understand dealers better than the average bear.
 

coobie

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I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time
Good luck with that.I purchased a brand new 2006 Kubota RTV 900 after 6 hours it got stuck in reverse.Hauled to the dealer to fix it.Does that mean I should never buy another Kubota product? :rolleyes:
 

coobie

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Hey guys, alot of good suggestions. I'm going up to the dealer on Monday to see what's going on with it in person. At this point I'm going to give the dealer the benefit of the doubt that they're backed up and trying. But KIOTI is worthless for not answering their phones or my emails to try to help resolve the problem. I know kubota, deere and all the others are going to get bad units, bad dealer experiences and so on, but how they handle it says alot about a company. I will be selling this one for a mahindra or kubota for sure
That will show Kioti.. :rolleyes: Let your dealer do the work..
 

rademamj1

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If Kioti Corporate is not answering phones or emails, it means nearly everyone is out of office due to Covid policy restrictions. Some regions handle the Covid surges by alternating staff work schedules or doing the work at home.

Have you tried to call Michigan Iron regarding your specific part needs. They have a sizable in-house inventory of Kioti parts, significantly larger than any other dealer and have direct access to the Kioti Corporate parts warehouse. Two years ago I needed a part and my Kioti dealer told me it will be six weeks for the part to arrive from Korea. But Michigan Iron had five of that part in their inventory. Meaning dealers don't check each other's inventory.
 

Hay Dude

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You can get a turd in any brand. You bought a turd.
Obviously, but OP has bought the turd and needs help.
The dealer is not polishing said turd.
Dealer should be polishing immediately to increase future sales.
 
Last edited:

Jstpssng

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Obviously, but OP has bought the turd and needs help.
The dealer is not polishing said turd.
Dealer should be polishing immediately to increase future sales.
I agree with this and other similar comments. However, Kioti is as good as any brand out there and better than some, so I don't think he would do any better to buy a different manufacturer. While I prefer Kubota, he could have similar problems with them or any other brand. He just handed the dealer $25,000 or so. I don't buy the comment somebody made about service customers coming first because they are paying. If that was the case then it would indeed be time to find a new dealer.

Everybody is behind for whatever reason. Aside from the Covid excuse or reason there are cargo ships offshore waiting to dock and get unloaded, which pushes everybody's supply chain back.
 

jeff9366

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You could post the non-responsive dealers name or at least its location. Would warn others not to do business with them.

I just reviewed the TBN forum rules and could find nothing prohibiting posting such info.

The following forum rules shall govern the conduct of members of TractorByNet. In addition to these guidelines, our Terms of Use has an acceptable user policy in section 9, which all members are bound by and must agree to in order to sign in.

What's not allowed on TBN:

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If you do any of these things, your messages may be deleted, or in some cases threads closed. Although rare, repeated offenses lead to account deletion or temporary bans.
 

sea2summit

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I’m astounded that a dealer could sell a man a new tractor and just leave him hanging like this. I bought a new 4x5 round baler for $39,000 in January. It has broken all summer. I only ran 500 bales though it and it lost a computer module and blew out 2 bearings. Obviously a case of extreme bad luck.

However, my dealer has done everything humanly possible to fix it including fixing it on a Sunday once and having a tech work on it at night to get it back to me the next day.

I find the OPs dealer story to be an unacceptable lack of customer care. If that’s their idea of service, I would sell the unit immediately and buy something else. That’s a pathetic level of service and the Kioti corporation should step up and help the OP.
Was it green?
 

coobie

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The following forum rules shall govern the conduct of members of TractorByNet. In addition to these guidelines, our Terms of Use has an acceptable user policy in section 9, which all members are bound by and must agree to in order to sign in.

What's not allowed on TBN:

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If you do any of these things, your messages may be deleted, or in some cases threads closed. Although rare, repeated offenses lead to account deletion or temporary bans.
Are you the NEW Site Moderator ??
 

Hay Dude

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I agree with this and other similar comments. However, Kioti is as good as any brand out there and better than some, so I don't think he would do any better to buy a different manufacturer. While I prefer Kubota, he could have similar problems with them or any other brand. He just handed the dealer $25,000 or so. I don't buy the comment somebody made about service customers coming first because they are paying. If that was the case then it would indeed be time to find a new dealer.

Everybody is behind for whatever reason. Aside from the Covid excuse or reason there are cargo ships offshore waiting to dock and get unloaded, which pushes everybody's supply chain back.
My dealer(s) arent “behind” at all. Its business as usual and they get my equipment fixed as fast as before Covid.
Im not behind, either. In fact, nobody in my supply chain is behind that I know of.
Not all, but too many people are using this as an excuse
 

grsthegreat

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Tractor
Kioti DK45SE hst cab
Well your lucky. Here nearly all supplies are low. I just tried to get some 3/4” sch 80 pipe….none to be had. Same with deep unistrut.
getting old.
 

RandyT

Veteran Member
Joined
Mar 27, 2006
Messages
2,269
Location
BEECHER CITY, IL
Tractor
KIOTI DK45S
My dealer(s) arent “behind” at all. Its business as usual and they get my equipment fixed as fast as before Covid.
Im not behind, either. In fact, nobody in my supply chain is behind that I know of.
Not all, but too many people are using this as an excuse
Was talking to my local Honda ATV shop back in May, and they said their service department was booked into October.
 

Hay Dude

Super Member
Joined
Aug 28, 2012
Messages
9,467
Location
The Corrupt Rust Belt
Tractor
Case-IH MX-270, MF7495, Kubota M135XTDSC, Kubota M126XTDC, Kubota F3680, Kubota ZD331
I can see low paid unskilled employees not working since the government now pays them to stay home, effectively competing with small businesses, but service techs are not low paid unskilled labor
 
 
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