/ Brand new KIOTI dead on arrival #221
- Mar 27, 2006
- BEECHER CITY, IL
- KIOTI DK45S
I tell my customers straight up if the part is available it will be a few days. If the part backorders it could be months. I have been waiting on a part for a leaf vacuum since May. At that time the ETA was September 9, that date has been missed, re ETA's for October 20 which was also missed, and then changed to November 25 which was quickly changed to November 19, which was also missed, and the current ETA is January 2, I am not going to bother the customer and get their hopes up knowing that there is a 100% chance that date will change again.This is where communication comes in. Tell your costumer what's going on.
Blowing them off and giving them the run around is a good way to lose a customer and destroy your reputation.