I have had the same Tracfone for 4 years and have been paying $99 a year for 800 minutes and getting 200 bonus minutes. This is more minutes than I use in a year. Cheap and no problems for 4 years UNTIL......
Last week I added another 1000 minutes and double minutes and 2 days later it went to Roam when I am in my neighborhood. When it is on Roam I have to also dial the area code to make a call which is very annoying. If I drive 1/2 mile from my home it goes off of Roam and I can dial the 7 digit number. I think the cell tower by my home has a problem. My phone uses the Verizon network.
I spent 3 hours on the phone yesterday with their customer service in Columbia and they are hard to understand with their accent and have trouble understanding me. They tried changing my phone number to see if it would help. NOPE. Then when I asked for my old number back they said it was no longer available. Now I have to give everyone my new number.
They told me that everyone is advised to dial the area code first regardless of who or where they are calling from and there is nothing wrong with my phone or their system.. HUH? But why did it just start roaming a few days ago? They said it doesn't matter because it isn't charging me for roaming and don't be so lazy, just dial the 10 digit number instead of the 7 digit one.
Emails to American HQ don't help. I think they just go to Columbia too. BAD customer service.
After I use up my time I may be looking for a new phone too.