Great customer service, Summit Hydraulics!

   / Great customer service, Summit Hydraulics! #1  

Fixastuff

Platinum Member
Joined
Mar 31, 2021
Messages
664
Tractor
Massey
I bought a diverter valve in February to switch between hydraulic thumb and another function on my excavator. Friday while on a job it got stuck in the ON position even when un-powered. Talked to tech support we tried a couple things and they said we're sending you a new valve and you'll have it Monday.

Today is Monday and the valve showed up @ 12pm with a return label for the old one. Got the new valve on and was back to work. Awesome customer service especially considering this was AZ to VA shipping.
 
   / Great customer service, Summit Hydraulics! #2  

K5lwq

Elite Member
Joined
Aug 6, 2017
Messages
3,605
Location
Mineola, TX
Tractor
Kioti LK2554, Branson 4815C, Satoh Beaver, Speedex
That is good to hear! Love when Companys get it right!
 
   / Great customer service, Summit Hydraulics! #3  

FTG-05

Elite Member
Joined
Jan 7, 2011
Messages
2,588
Location
TN
Tractor
Kubota L4330 GST w/FEL, Kubota RTV-XG850, Kubota ZD326S
I just ordered some ISO 5675 connectors from them. Supposed to show up today.

Good to hear they're GTG.
 
 
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