/ John Deere rep going to take tractor #71
Typical of JD these days.First time posting something like this! So I’m looking at purchasing a 1025R with loader, backhoe, and 60” mower deck. Had the quote and price looked good, said I’d take it but wanted the 84 month 0% financing. I got the e-sign and wasn’t able to look at it till that evening and the price was different than I thought it was going to be. So on the way home from picking up my kid from daycare I stopped at a different dealership just to see what I could get for a price from them. They are in the same dealer network and said they wouldn’t be able to sell me the tractor after figuring out a price because they didn’t want to step on any toes! I figured no problem I would just call the salesman when I get home and see what was up with the Price and I had a couple other questions anyway. At that point I didn’t even know what size bucket was on the loader or the bucket on the backhoe. So as I’m driving home I get a call and the guy states he’s the regional rep, and that he’s taking my name off the list and the tractor is going to be sold to someone else! I was like wait just a second I never said I didn’t want the tractor. He said it didn’t matter anymore, if I was at another place I didn’t want the tractor. I kept arguing that he couldn’t just take the tractor, finally I said let me talk to my salesman and get some answers to my questions. He said he would give me two hours and if the paper wasn’t signed the tractor would be going to someone else! Well at that point I’m mad and that takes a lot! And my salesman was trying to call 3 times as I’m trying to keep this guy from not holding my tractor and selling it to someone else. When I hang up I try to call my salesman back but he doesn’t answer, so I figure this rep had talked to him and he was calling to say I couldn’t have the tractor anymore. So now I’m really mad so when I get home I called a dealer not in their net work and they actually have what I’m looking for also. He wasn’t able to match the price but wasn’t far off. The only thing is is that they are 2+ hours away. But right now I’m at the point in the morning when I’m done with work, I might just call him back and tell him I’m going to buy from him. I would feel bad for the salesman loosing the sale, but if that’s the way I’m treated from their dealer network and I don’t even own the tractor yet I can only image how I would be treated in the future. What would you guys do in a situation like this?
Interesting.JD isn't the only company which thinks they still own the product after you've paid for it. One of my hobbies is watch repair. Turns out that Swatch Group now owns a large number of "big name" watches, which names they bought up cheap when quartz watches knocked mechanical watches basically out of the game. Swatch also owns ETA, which makes most of the quartz movements in European watches and lots of them assembled in other places as well. Parts are getting really tough to find, and are getting expensive when you can find them.
Anyway, I bought a "big name" watch, lovely thing, it has a comma in the price tag.
Needed to know something about it, they snootily told me "We don't like people going into our watches."
Look, dude (I actually said something a lot stronger), this is MY watch now, not yours, and if I want to go into it, I darn well will.
The internet is a wonderful thing . . . I found everything I needed online, no problems, learned to do it and fixed the watch myself for a tenth of what they wanted.
Watch parts are rather smaller and lighter than tractor parts (10,000 watch screws weigh less than an ounce!), but the theory is exactly the same - *I* own it, *I* can do with it what I please, and if that doesn't please the seller, well that's just too d*** bad.
JD also isn't the only company with salesman problems. Porsche sales in the US were going down, down, down and the company wasn't pleased. They discovered that the sales staff was treating the cars like museum pieces, no test drives, no, you can't sit in it, no we won't special order anything, this is what we have.
The factory "cleaned house" with typical Teutonic thoroughness (you don't want to know), and all of a sudden, the cars started selling again . . .
Mike in Florida
Who was looking at a 190E years ago and was told "You aren't ready for a Mercedes". It is now six Mercedes' later, and I'm very glad I didn't listen to the sales droid.
Who was looking for an airplane and went to an FBO with a pocket full of cash and asked about three that were for sale. Nobody could be bothered to talk to me, so later that day, I bought one from somebody else, for cash, thank you, and I still have it.