dstig1
Elite Member
- Joined
- Apr 7, 2010
- Messages
- 4,782
- Location
- W Wisc
- Tractor
- Kubota L5240 HSTC, JD X738 Mower, (Kubota L3130 HST - sold)
That is completely ridiculous! How can these places stay in business when they are busting up 3 out of 4 deliveries? They have to eat those costs. I understand that mistakes will happen from time to time, but delivery people with even a bit of experience should have learned enough to prevent most mishaps. This level of incompetence is just unreal.
On my build I only had one thing get destroyed in shipping - a fiberglass whirlpool tub. When I saw the box I figured it was toast but after opening it, it appeared OK until I got it home and found the one crack. They replaced it no questions, but when I saw the box at pickup I was thinking to myself why would even let a customer see this? I would have called and said it was damaged in shipping and they are getting a new one and then just sent it back directly. But I guess they are looking for the customer to be QC on things these days. That one was ordered through Home Depot, which may be part of the issue too. Most stuff I ordered online or through trade places showed up just fine, whether LTL or UPS.
Edit: typing at the same time... Glad you finally got an undamaged one!
On my build I only had one thing get destroyed in shipping - a fiberglass whirlpool tub. When I saw the box I figured it was toast but after opening it, it appeared OK until I got it home and found the one crack. They replaced it no questions, but when I saw the box at pickup I was thinking to myself why would even let a customer see this? I would have called and said it was damaged in shipping and they are getting a new one and then just sent it back directly. But I guess they are looking for the customer to be QC on things these days. That one was ordered through Home Depot, which may be part of the issue too. Most stuff I ordered online or through trade places showed up just fine, whether LTL or UPS.
Edit: typing at the same time... Glad you finally got an undamaged one!