My Stihl MS 290 died after less than 60 days...

   / My Stihl MS 290 died after less than 60 days... #1  

nikdfish

Platinum Member
Joined
Oct 14, 2010
Messages
993
Location
Person Co. NC
Tractor
John Deere 3038E & 1025R FILB
I was getting the MS 290 ready for a trip to the rental property this morning to drop a couple of small maples. I sharpened the blade, filled gas & oil tanks, cleaned & adjusted the bar and intended to crank it up to check the idle speed since it had stopped while idling during use yesterday. No luck. Could not get it to start and noticed it just felt/sounded different.

Thinking I had flooded it, I went through the flooded Stihl start ritual of removing the plug, giving it a couple of pulls, replacing it & then using the warm start settings. No luck. After going through this sequence a few times & verifying that the plug had spark, I gave up & took it back to the John Deere dealership we bought it from in September. The service desk said their Stihl guy would take a look & give me a call.

I gave them a call about 4 hours later and was told that it looked like the piston was severely scored as if from either ingestion of foreign material or running raw gas. There has only been 2 gallons of gas/oil mix run through the machine since purchase, made using the Stihl 50:1 mix oil purchased at the same time as the saw was purchased. The mix was done using 93 octane gas, one bottle of mix oil per gallon plus a tablespoon of Star Tron to deal with the alcohol in the gas (which the dealership strongly recommended) and done in a new jug purchased at the same time as the saw. I disposed of the old mix I had on hand when we brought the saw home to make sure only the Stihl mix would be used. The air filter had not been removed prior to today, just brushed off, so I can't think of how any foreign material could get into the crankcase.

I'm still waiting on them to do a tear down & evaluation, the tech had seen the piston scoring through the exhaust port after removing the muffler. The service manager said that Stihl wanted a very clear description of cause for any warranty work. I told him that if I was at fault, I would want a very clear description of what I had done to contribute to the problem & that I had followed the manual directions for operation. I didn't do any no-load WOT, even after the first half dozen tanks, only running full throttle when actually cutting.

I'll post more when I know more.

Nick
 
   / My Stihl MS 290 died after less than 60 days... #2  
I was getting the MS 290 ready for a trip to the rental property this morning to drop a couple of small maples. I sharpened the blade, filled gas & oil tanks, cleaned & adjusted the bar and intended to crank it up to check the idle speed since it had stopped while idling during use yesterday. No luck. Could not get it to start and noticed it just felt/sounded different.

Thinking I had flooded it, I went through the flooded Stihl start ritual of removing the plug, giving it a couple of pulls, replacing it & then using the warm start settings. No luck. After going through this sequence a few times & verifying that the plug had spark, I gave up & took it back to the John Deere dealership we bought it from in September. The service desk said their Stihl guy would take a look & give me a call.

I gave them a call about 4 hours later and was told that it looked like the piston was severely scored as if from either ingestion of foreign material or running raw gas. There has only been 2 gallons of gas/oil mix run through the machine since purchase, made using the Stihl 50:1 mix oil purchased at the same time as the saw was purchased. The mix was done using 93 octane gas, one bottle of mix oil per gallon plus a tablespoon of Star Tron to deal with the alcohol in the gas (which the dealership strongly recommended) and done in a new jug purchased at the same time as the saw. I disposed of the old mix I had on hand when we brought the saw home to make sure only the Stihl mix would be used. The air filter had not been removed prior to today, just brushed off, so I can't think of how any foreign material could get into the crankcase.

I'm still waiting on them to do a tear down & evaluation, the tech had seen the piston scoring through the exhaust port after removing the muffler. The service manager said that Stihl wanted a very clear description of cause for any warranty work. I told him that if I was at fault, I would want a very clear description of what I had done to contribute to the problem & that I had followed the manual directions for operation. I didn't do any no-load WOT, even after the first half dozen tanks, only running full throttle when actually cutting.

I'll post more when I know more.

Nick

I wonder if the saw had been previously sold and returned. Stihl is good about warranty,
 
   / My Stihl MS 290 died after less than 60 days... #3  
I wonder if the saw had been previously sold and returned. Stihl is good about warranty,
if you bought their 50:1 mix with the saw, stihl automatically extends warranty 2x listed period. If you used their mix, theres no way they wont fix it.
 
   / My Stihl MS 290 died after less than 60 days...
  • Thread Starter
#4  
I hope so. The wife was pretty bummed out. Mainly because the maples are about the last wood we need to get out of the rental's yard & she was psyched to get it done.

We have cut & moved 14 pickup loads of standing/laying dead wood out of there so far. Professionals are coming in to take down 3 really big pines looming over the house in a week or so. You wouldn't think a 1/3 acre lot could accumulate so much. We just moved back to the area after about 25 years & the management company we used didn't stay on top of yard conditions.

Nick
 
   / My Stihl MS 290 died after less than 60 days... #5  
They will probably check the fuel in the tank and if it has the mix in it, and I am sure it does, there should be no question that if is covered under warranty.
 
   / My Stihl MS 290 died after less than 60 days... #6  
[...] The mix was done using 93 octane gas, one bottle of mix oil per gallon plus a tablespoon of Star Tron to deal with the alcohol in the gas (which the dealership strongly recommended) and done in a new jug purchased at the same time as the saw. [...]

If it's those little 5.2 ounce bottles of oil it says on the bottle those make two gallons, at least for the synthetic "HP Ultra". I would think more oil would just make it run bad and foul the plug.

I've never heard of Star Tron but in Wisconsin most all of the premium 91-93 octane gas doesn't have any ethanol in it. Can't have the out of state vacationers boats and snowmobiles not start. I just use that in anything that's not a car or truck.
 
   / My Stihl MS 290 died after less than 60 days...
  • Thread Starter
#7  
They were from the six pack of small bottles you buy along with the Stihl equipment item to double the warranty period. They are HP Ultra 2.6 oz. bottles & each bottle makes 1 gallon. Around here, most all grades are ethanol blends unless otherwise noted.

Nick
 
   / My Stihl MS 290 died after less than 60 days... #8  
They were from the six pack of small bottles you buy along with the Stihl equipment item to double the warranty period. They are HP Ultra 2.6 oz. bottles & each bottle makes 1 gallon. Around here, most all grades are ethanol blends unless otherwise noted.

Nick

You should be golden. Keep us posted. I am a die hard Stihl fan and I would be surprised if they did not take care of you.
 
   / My Stihl MS 290 died after less than 60 days... #9  
Did you notice any odd behavior when the saw died yesterday? What had you been doing prior to that?
 
   / My Stihl MS 290 died after less than 60 days...
  • Thread Starter
#10  
The last operations were plunge cutting a couple of smaller, partially rotted, pine stumps to get them out of the way of the moffet Lowes uses to deliver building materials (multiple projects lined up for the rental house). Pretty much the rosin core about 8 inches across or so was the only substantial part. I cross hatched then cut at an angle to free the chunks. Took them from maybe 9 inches above grade to a few below. (Saved the fat wood chunks for fire starters).

The only unusual thing was the saw starting to die if left to idle. Had to restart & blip the throttle ocassionally to keep it running between actual cutting. It didn't want to start after dieing the last time but the job was done & we were ready to head home so I wasn't inclined to pursue it at the time. That was why I had planned to start it this AM to see if I needed to adjust the idle before we headed out.

Other than that, it had been running fine. If I pushed too much while cutting some downed oak it would bog down a bit, but not to an unusual degree. Started & ran fine up until the last few minutes of the job.

Nick
 

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