Picked up TC 45DA from dealer and found damage

   #1  

Newblue

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Picked up my tractor after getting the axle seals replaced (seal between the center section and portal box) and noticed tooling marks on the chrome of the right steering cylinder. Some of the tooling marks even have a burr. Called them up after I got home and with it still on the trailer I noticed the damage. They said they would call me back to tell me what they would do. When they called back they said they would have to talk to the tech tomorrow to find out what he did. How likely is the tech to fess up to this? Tractor has supersteer so two cylinders. 750 hrs. Kept inside, even went so far as to wax it so not neglected.
 

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   #3  

dlctcg

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Who worked on it....the blacksmith?
Not any blacksmith I know... they are artists with metal.... "Hacksmith" maybe...

I would definitely document everything from this point forward... they need to be accountable no matter what the tech says.... We had a similar situation with a vehicle we own at the dealer that serviced it... they said the damage didn't happen "here" they checked with the tech... & that the owner would pull up & review the camera footage to prove it... I looked at them & said "go get him, we can review it together"... they fixed the damage!!!

Stand your ground... You machine is in excellent condition...
 
   #4  

ruffdog

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That doesn't even look like the correct bolt through there. I think the bolt should be a double end shoulder bolt with threads and nut top and bottom. And what is going on with the orange paint showing through? Are these parts off of some other tractor?
 
  
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#5  
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Newblue

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Oringinal hardware as it is the same on the other side. I believe the cylinder is original too. The orange is the primer I believe. Looks like they hammered the heck out of it to remove it from the knuckle. Why in the world would you hammer on the chrome part of the cylinder.
 
  
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#6  
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Newblue

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Dealer called me back this morning and said he didn't like his techs answers and asked for pics. Sent them and I called back a couple hours later to confirm that they recieved the pics and they said yes they did and are working on getting me another cylinder currently.
 
   #7  

TractorTYMe

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That is just horrible work ethics by the technician. It wouldn't be hard to use UHMW or wood blocks to put that in a vice trying to get the knuckle out without marring up the chrome.
 
   #8  

Midniteoyl

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Didn't use the forks to separate the knuckle.
 
   #9  

Gator6x4

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Dealer had car for a week trying to fix a warranty problem (Electronic - Intermittent). I returned the loaner and picked the car up and left for a one week vacation. Upon returning from vacation I was washing the salt film off and found the two polished rims on the right had damage. The damage looked like damage caused by scrubbing the curb when parking. I knew I had not struck something so I called the dealer. His immediate reply was didn't happen here. He then asked me if it happened here why are you waiting for over a week after picking the car up before calling.

Needless to say when I pick up a vehicle now, I walk around it and check it over very careful.
 
  
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#10  
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Newblue

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Keeping this updated. After not hearing anything for a week I called them this morning and the dealer said the cylinder is not available any more so they are looking into getting the cylinder rechromed.
 
   #11  

dlctcg

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@Newblue -
the dealer said the cylinder is not available any more so they are looking into getting the cylinder rechromed.

Well sort of true.... the original part number is SBA344952870 is listed as being discontinued but the substitute replacement cylinder (part # SBA344952871) is definitely available. Granted it is not cheap but that is their issue... There is definitely a replacement cylinder readily available for your machine... They were used an a ton of machines.

Even just the replacement cylinder Rod is available (part # SBA344960451)

IMHO I think they should be replacing the cylinder with a complete new unit (part# SBA344952871) as all damage & liability is on the dealer.

However... If you are going to allow them to have yours re-chromed (or install a new cylinder Rod) I would make sure they are rebuilding the entire cylinder new O-rings, bushing & seals (there is a cylinder repair kit available that has all of the part.. I don't have that part number handy but there is one)...

Oh, and make sure they are going to warranty their work...
 
   #13  

dlctcg

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@ Newblue

I believe it is... but I didn't know yours had Supersteer...

Here was I found for a TC45DA w/ Supersteer & FWD....

TC45DA Front Axle / Steering

TC45DA Supersteer / FWD Page Should be Part #23 on the list

TC45DA Steering Cylinder Page You will see is state Discontinued - then below it list "Substitute Part Number SBA344952871" If you click on that it will take you to Substitute Cylinder Page

You can confirm this on both the Partspring links above or on the Messick's site but I'm pretty sure it the correct part & either Partspring or Messick's list it ready to ship...

Hope this helps...
 
  
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#14  
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Newblue

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My cylinder looks different than those in the links. It has shorter ports on top and an extra port on the side. I appreciate the effort though!
240603897_1272488653236302_1155720911286162181_n.jpg
 
  
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#17  
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Newblue

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Talked to Messicks and cylinder SBA344952751 is on nationwide backorder. Called the local New Holland Dealer to see what they are going to do. Service lady said the owner is supposed to call me this afternoon. We will see.
 
  
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#18  
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Newblue

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Received no call yesterday afternoon. Called back this morning and talked to the lady in the servive department again and was told the owner would call me today.
 
  
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#19  
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Newblue

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After I called back again this afternoon I finally got ahold of the owner. He said that his techs that would have worked on that would not have done that. After back and forth he wanted me to pay part of the repair. After I said it happened at your shop he agreed to replace the part only if I never brought the tractor back to their dealership, and someone else replaces the part. They are only going to pay for the part and no labor. I am livid.
 

K5lwq

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That has to be the worst response I have ever heard of from a owner of a company. I would take him up on that of and tell him to send me the parts.

Now, that said, I would not even waist the time to change the cylinder but would put the new one on the shelf for later issues. That damage is not causing any problems or leaks at all. I know it is frustrating because it should not have happened but it will still function just fine.
 
  
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#21  
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Newblue

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There is a burr on one of the hammer marks that if it is fully turned to the right it will tear the seal
 

K5lwq

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There is a burr on one of the hammer marks that if it is fully turned to the right it will tear the seal
Dress the burr up with a small sanding disk on a Dremel tool or by hand with some sandpaper. I have done that many times on cylinders.
 

dlctcg

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That has to be the worst response I have ever heard of from a owner of a company. I would take him up on that of and tell him to send me the parts.

I agree... that is a ridiculous response especially being he didn't even call you... you had to track him down. I can tell you he would not be sending me the part.... He, his tech, & myself would be having a face to face conversation... non-of this over the phone stuff.
 

Midniteoyl

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Is there a New Holland corporate complaint line?
 

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I'd be taking the dealer to court for 3-times the price of the tractor and enjoin the mechanic and service department. I would settle for a new tractor but the mechanic and dealer would be sitting on their thumbs until it was resolved. 😎
 

hube2

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Been reading this and I agree that the response sucks. I "think" I have a great dealer that would never do something like this. But after reading I think that I'll be taking pictures of any areas that my dealer will be working on before they pick it up if I need them to work on it.
 

Midniteoyl

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I'll be taking pictures of any areas that my dealer will be working on before they pick it up if I need them to work on it.
This is the correct answer. Doing it with the dealer's guy standing there is even better :)
 
  
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#28  
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Newblue

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Would anyone have a link to the service manual for the TC45DA with Supersteer? I'm willing to shell out $200-$400 for one just so I can service it myself. Also the owner said that they didn't have to remove that part to do the repair. They replaced the outer seal on the wheel flange shaft and the seal between the center axle section and the portal gear box. I am at a loss how they didn't have to separate that joint to get into the knuckle. I have severe hatred for car dealers, body shops, tire stores, and now tractor dealers. Service techs just do not care.
 
  
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#29  
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Newblue

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Thinking about it wouldn't a tech note damage in that area?
 

Frankenkubota

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After I called back again this afternoon I finally got ahold of the owner. He said that his techs that would have worked on that would not have done that. After back and forth he wanted me to pay part of the repair. After I said it happened at your shop he agreed to replace the part only if I never brought the tractor back to their dealership, and someone else replaces the part. They are only going to pay for the part and no labor. I am livid.
small claims court.

if what you say is accurate, i'd sue the SOB!
 

Frankenkubota

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This is the correct answer. Doing it with the dealer's guy standing there is even better :)
you got that right! i learned years and years ago that when in a tuff situation the first thing i ask is the persons full name, "just do i can make note of it".

It doesn't hurt to ask......and who do you report to, what is your bosses full name.

That generally gets them to pay a little more attention.
 
  
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#32  
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Newblue

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So they replaced seal #12 and seal #2. How could they not remove the knuckle to replace this seal?
 

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K5lwq

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They had to separate the tie rod end. It probably was tight so they used a pry bar and a shop hammer on the side to jar loose. Either the pry bar slipped or the hammer glanced off the knuckle arm.

One thing to consider, although I am not making excuses for the response, is that it is very likely the same thing could have happened if any of us was doing the work. We do not know what the tech was dealing with in tearing it down and sometimes things just happen.

The question becomes who is responsible for the repair? If you had done the work yourself obviously you would have to fix it. If the owner of the company was not a idiot he would have had a conversation with you about a solution.

That said, I had a customer one time that brought me a piece of junk car to work on. As I was attempting to repair everything I touched broke. So I called him and said it was going to take more money than originally quoted because of all the issues. He went crazy yelling and screaming it was all my fault. So I pushed his car out into the street and told him to call a wrecker or I would. That was that.

So a lot of times the response from the customer can cause a negative outcome. I am always willing to work with someone willing to work with me.
 
  
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#34  
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Newblue

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They had to separate the tie rod end. It probably was tight so they used a pry bar and a shop hammer on the side to jar loose. Either the pry bar slipped or the hammer glanced off the knuckle arm.

One thing to consider, although I am not making excuses for the response, is that it is very likely the same thing could have happened if any of us was doing the work. We do not know what the tech was dealing with in tearing it down and sometimes things just happen.

The question becomes who is responsible for the repair? If you had done the work yourself obviously you would have to fix it. If the owner of the company was not a idiot he would have had a conversation with you about a solution.

That said, I had a customer one time that brought me a piece of junk car to work on. As I was attempting to repair everything I touched broke. So I called him and said it was going to take more money than originally quoted because of all the issues. He went crazy yelling and screaming it was all my fault. So I pushed his car out into the street and told him to call a wrecker or I would. That was that.

So a lot of times the response from the customer can cause a negative outcome. I am always willing to work with someone willing to work with me.
I have had this before. I build Jeeps in my shop and had one come in for a lift. I saw one wheel had wallowed out lugnut holes and told him about it when he came to pick it up. Later on he calls me back and asked why his wheel came off. I reminded him I told him about the wheel and I had torqued the lugnuts to their specified torque. Even sent him the certifications where my torque wrenches get calibrated every six months.
 
 
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