That has to be the worst response I have ever heard of from a owner of a company. I would take him up on that of and tell him to send me the parts.
small claims court.After I called back again this afternoon I finally got ahold of the owner. He said that his techs that would have worked on that would not have done that. After back and forth he wanted me to pay part of the repair. After I said it happened at your shop he agreed to replace the part only if I never brought the tractor back to their dealership, and someone else replaces the part. They are only going to pay for the part and no labor. I am livid.