New Titan Grapple

[scoutcub]

Fianlly got my grapple!! :thumbsup: Put it right to work loading piles of old fence posts & wiring off a customer's farm.
It's a Titan 72" Extreme duty.
Likes: Seems really heavy duty. 1/2" + thick tines.
Dislikes: British pipe thread fittings, several lines leaked after hook-up. Required a 1/2 hour with the mini grinder to get the quick-attach bottom pins to fit.

I'll be using it to place boulders for a retaining wall I'm building tomorrow.

Looking good builder. I do like mine, finally got to put it to work...

 

[IslandTractor]

I've had my titan 60" grapple for about a year and also done a lot of work with it, but have had many failures also it is poor quality imo. see my youtube videos
Titan grapple bucket defects review - YouTube, Titan Grapple Bucket review - YouTube

Did you figure out why the left arm gets stuck? Resolution?

 

[Timm250]

I had the same problems with my Titan grapple. I started a thread name Skidsteer Express won't stand behind their grapple. After about 2 weeks they replaced my grapple. They told me that there was about 10 units that had gone out with the same problem where the grapple gets stuck in the open position & won't close.

 

[MS farmer59]

Did you figure out why the left arm gets stuck? Resolution?

I think the top connection point for the left hydo cylinder is too far back, which allows the jaw to over extend. It may be made wrong or has been bent. Although I can not detect a bend. The worst is the distributor will not honor warrantee and takes weeks to respond to emails. I live about 35 miles from warehouse or I would have gotten very little use out of it. I have had to pick up several replacement parts, 2 faulty cylinders and replacement jaw. Now they refuse to address the sticking problem. BTW I also had to grind to get the quick attach pins to fit. I think it is made in China, soft metal.

 

[IslandTractor]

I think it is made in China, soft metal.

I have a hard time imagining that it would be economical to ship these bulky grapples from China. Americans are also capable of crappy design, manufacture and customer support.

I am surprised that they won't honor a warranty claim on the "stuck open" issue though.

 

[MS farmer59]

Could be USA made? I bet it is just USA assembled. I have a list of emails and Bill at customer service at skidsteerexpress just ignores the stuck open issue, but addresses the hydro kinking and failure issue. I'm told the hoses are ordered and will be available in 6 weeks. And that after I waited a week for a reply, then re-emailed him about both issues. I made the videos to prove the stuck open issue. That kind of customer service will cost Titan a lot of business in the long run.

I have a hard time imagining that it would be economical to ship these bulky grapples from China. Americans are also capable of crappy design, manufacture and customer support.

I am surprised that they won't honor a warranty claim on the "stuck open" issue though.

 

[MS farmer59]

Thanks Timm250, good to know I am not the only one.

 

[Timm250]

I sent you a PM

 

[JoeBuyer]

Stay after them. Sometimes they are very slow to respond. I think they are a basically good outfit that has had problems with quality on a few of their lines. Remember that they have low prices in part because they have low overhead and as a result may be slow to respond. Gotta take the good with the bad sometimes. Don't give up.

 

[MS farmer59]

Bill at titan has responded and said he will not cover the defective grapple. At this point I have decided to just try and fix it myself. Titan has the rep they deserve good and bad. If I have been wronged I just give it to the Lord. I forgive Bill and Titan for any wrong and ask God to bless them. If I come up with a good fix I will post a video link here for those suffering with the same problem. Thanks for your help, guys. If you have any fix ideas, I am open to them. Next, I will try welding a stop at the base, again. This time with heaver metal and a rubber bumper.

Stay after them. Sometimes they are very slow to respond. I think they are a basically good outfit that has had problems with quality on a few of their lines. Remember that they have low prices in part because they have low overhead and as a result may be slow to respond. Gotta take the good with the bad sometimes. Don't give up.

 

[IslandTractor]

Bill at titan has responded and said he will not cover the defective grapple.

Did he explain why?

 

[MS farmer59]

At first he tried to fix it by replacing the cylinder, then a bent jaw. This did not fix it, so I asked for further help and he would not address the sticking problem, but addressed the issue of the hydro hose failure. see video. After repeated attempts to get Bill to even respond about the sticking issue. I told him i I would send a video demonstrating the problem and if he wouldn't address it I would make the video public. And I told him that I thought replacing it was the only fix since it was a design problem or the main frame of the grapple was bent. I began addressing the sticking issue after I had had the grapple about 10 months, although I had been dealing with it since the grapple was about 6 months old. The problem has gradually gotten worse, it now sticks open even if the grapple is leaning back and you open it all the way, very frustrating. He finally responded attacking me for threatening them in order to get what I wanted. A simple answer to your Q would be, NO, he didn't explain why. I just don't want to deal with him anymore, not worth the trouble.

Did he explain why?

 

[JoeBuyer]

How did you pay for it? Can you put it into dispute? If Bill has gone tone deaf again he needs to feel the consequences.

 

[gumshu]

New toys are nice. Good luck

 

[J_J]

It is a good thing that you posted that video. It shows the problem very well. Not enough angle on the cyl.


Do some measuring on the mounting post for the grapple and you might see why the grapple is sticking.

If they were designed wrong, he would have a hard time cutting and replacing them.

You could fix the problem yourself by measuring correctly and cutting off the post and building some new post to mount the grapple.

MS farmer59,

AS far as forgiving someone for sending out a bad product, why would you forgive anyone for that kind of shoddy workmanship.

 

[MS farmer59]

Thanks for the advice J J. Forgiving for a shoddy product is so much less than my offenses toward God. Forgiving them is a God's way, for me to release it and have no bitterness or ill will toward them.

It is a good thing that you posted that video. It shows the problem very well. Not enough angle on the cyl.


Do some measuring on the mounting post for the grapple and you might see why the grapple is sticking.

If they were designed wrong, he would have a hard time cutting and replacing them.

You could fix the problem yourself by measuring correctly and cutting off the post and building some new post to mount the grapple.

MS farmer59,

AS far as forgiving someone for sending out a bad product, why would you forgive anyone for that kind of shoddy workmanship.

 

[MS farmer59]

Paid cash, I am local.

How did you pay for it? Can you put it into dispute? If Bill has gone tone deaf again he needs to feel the consequences.

 

[murphy1244]

Thanks for the advice J J. Forgiving for a shoddy product is so much less than my offenses toward God. Forgiving them is a God's way, for me to release it and have no bitterness or ill will toward them.

I take it you'll forgive but not forget thats why you posted it here.

 

[MS farmer59]

Just came to that conviction last night, Murphy. I would prefer to not mention it, anymore. Prefer fix suggestions on the grapple.

I take it you'll forgive but not forget thats why you posted it here.

 

[murphy1244]

Just came to that conviction last night, Murphy. I would prefer to not mention it, anymore. Prefer fix suggestions on the grapple.

Good for you, God bless.