I thought I would share my experience with Liberty Chipper.
2/12/12 - After quite a bit of research, I bit the bullet and purchased an 8" Professional Grade, Liberty Chipper. My receipt came via email but did not contain a sales order number. This would become a problem for me later as I tried to get a tracking number but needed a sales order number to do that.
Over the next few weeks, I tried the online chat (it's rarely functional) and was told first that they would send me a tracking number over email.
3/6/2012 - I still didn't have a tracking number so I tried chat again. It wasn't functional so I sent an email. I was told the chipper would arrive beteen 3/14 and 3/21 but still no tracking number.
3/21/12 - Heard nothing from the company so figured I'd give them a call. Customer service could not give any shipping info and so I was put through to the General Manager. He promised an email and tracking number that evening.
3/21/12 7PM PST - No email, no tracking number. I called and was told that shipping was gone for the day and I'd have to call back.
3/22/12 11AM PST - Called customer service and finally got a sales order number. The rep told me the General Manager is not in and shipping is not in but he will have someone contact me. I requested a tracking number, or a credit back to my account. He stated he cannot credit my account and he can稚 find a tracking number as only shipping has that information. Also stated the General Manager does not have a direct line. Only a cell phone and he can稚 give that out.
3/23/12 - I finally was able to talk with the General Manager and told that they had experienced a high volume of orders and so the delay was due to product shortage. He offered to give me a $125 rebate and extend the warranty to 4 years. He said my chipper would ship by 4/3/12 and I should receive it by 4/6/12.
4/5/12 - I called to inquire about the tracking number believing my chipper should be enroute. They provided a tracking number and when I looked it up, I found that the order was going to New York not Washington State. When I finally was able to talk to the 'general manager' he expressed that the shipments were mixed up and my order would be delivered the following week.
4/17/2012 - I finally get my chipper. I get it unpacked and realize the extra blades I ordered are not there. I call customer service and they tell me they are not on my order. So fortunately, the receipt that did not have a sales order number did mention the extra blades so after forwarding them their own email I was able to then get my extra blades.
4/22/12 - I get the chipper all put together, fill the gear box with oil, and go to connect the drive line and.....it's too short.
4/28/12 - Buy new drive line and cut it to fit. Now i'm finally ready to chip. First branch of 1" diameter goes through and it works beautifully. Second branch of 1 1/2" diameter goes in and no more chips are coming out of the chute and the thing clogs up. I take off shoot, clean it out, can't see anything wrong so I fire it back up and try again. SAME THING. It clogs. I call customer service and get s answering service that took down my name and number and will have someone call me on Monday morning.
The crib notes version
Paid for Chipper 2/12
Received Chipper 4/17
Purchased additional parts to run it with my tractor (L3130) 4/28
The thing clogged on the second branch.
Total of $2,800 invested. 4-5 of unpacking and assembly time. Ran good for a total of 1 minute.
Not sure what will happen next but I'll keep you updated. In the meantime if you found this useful I'm taking donations to may paypal account for a new chipper. :thumbsup:
2/12/12 - After quite a bit of research, I bit the bullet and purchased an 8" Professional Grade, Liberty Chipper. My receipt came via email but did not contain a sales order number. This would become a problem for me later as I tried to get a tracking number but needed a sales order number to do that.
Over the next few weeks, I tried the online chat (it's rarely functional) and was told first that they would send me a tracking number over email.
3/6/2012 - I still didn't have a tracking number so I tried chat again. It wasn't functional so I sent an email. I was told the chipper would arrive beteen 3/14 and 3/21 but still no tracking number.
3/21/12 - Heard nothing from the company so figured I'd give them a call. Customer service could not give any shipping info and so I was put through to the General Manager. He promised an email and tracking number that evening.
3/21/12 7PM PST - No email, no tracking number. I called and was told that shipping was gone for the day and I'd have to call back.
3/22/12 11AM PST - Called customer service and finally got a sales order number. The rep told me the General Manager is not in and shipping is not in but he will have someone contact me. I requested a tracking number, or a credit back to my account. He stated he cannot credit my account and he can稚 find a tracking number as only shipping has that information. Also stated the General Manager does not have a direct line. Only a cell phone and he can稚 give that out.
3/23/12 - I finally was able to talk with the General Manager and told that they had experienced a high volume of orders and so the delay was due to product shortage. He offered to give me a $125 rebate and extend the warranty to 4 years. He said my chipper would ship by 4/3/12 and I should receive it by 4/6/12.
4/5/12 - I called to inquire about the tracking number believing my chipper should be enroute. They provided a tracking number and when I looked it up, I found that the order was going to New York not Washington State. When I finally was able to talk to the 'general manager' he expressed that the shipments were mixed up and my order would be delivered the following week.
4/17/2012 - I finally get my chipper. I get it unpacked and realize the extra blades I ordered are not there. I call customer service and they tell me they are not on my order. So fortunately, the receipt that did not have a sales order number did mention the extra blades so after forwarding them their own email I was able to then get my extra blades.
4/22/12 - I get the chipper all put together, fill the gear box with oil, and go to connect the drive line and.....it's too short.
4/28/12 - Buy new drive line and cut it to fit. Now i'm finally ready to chip. First branch of 1" diameter goes through and it works beautifully. Second branch of 1 1/2" diameter goes in and no more chips are coming out of the chute and the thing clogs up. I take off shoot, clean it out, can't see anything wrong so I fire it back up and try again. SAME THING. It clogs. I call customer service and get s answering service that took down my name and number and will have someone call me on Monday morning.
The crib notes version
Paid for Chipper 2/12
Received Chipper 4/17
Purchased additional parts to run it with my tractor (L3130) 4/28
The thing clogged on the second branch.
Total of $2,800 invested. 4-5 of unpacking and assembly time. Ran good for a total of 1 minute.
Not sure what will happen next but I'll keep you updated. In the meantime if you found this useful I'm taking donations to may paypal account for a new chipper. :thumbsup: