I'll stand up for my dealer as well. They have been great to work with. Just last week, they fixed a leaking seal on a cylinder on my Valby grapple. Valby only warranty the parts, not the labor. Dealer didn't charge me a dime for the labor, although I know they must have had at least 1.5 hours in it.
They always call and/or email me when parts I ordered arrive, or when something they are fixing for me is ready to be picked up.
Heck, they even sold me a 1981 Ford compact tractor at their cost just last week, which was a steal at $2800 with only 380 hours on it. 4x4 no less.
They have given me loaner tractors in the past while I was waiting for my tractor to come in. They recently replaced the cab on my M tractor, and gave me a $2500 credit since there were some things I was not completely satisfied with (I'm very picky).
Everybody is always very nice and talkative any time I stop by. And I'm a very small customer of theirs in the grand scheme of things.
My experience as well, and i don't even have a John Deere Tractor, sounds like some of these more central and eastern dealers could learn something from (PAPE) I get the feeling they PAPE have the policy that any one who walks in the door get's treated with professionalism and respect no matter which of their dealerships it isMy local Deere dealer was also recently bought out by a "mega" dealer, they are now part of the Pape' group. I have never bought new machinery, both my Deere's are used, one even came from a New Holland dealer! However, I have a great relationship with my local dealer. The parts guys are awesome, they can get me parts within a couple days and the prices aren't too bad, plus they have interests in other things that I have interests in (Jeeps especially). Everyone working in the showroom knows me by name (I must spend too much $ there :laughing. In my opinion they must be doing something right, I have came in just to visit a few times and always felt welcome, not like they try to push you out the door if your not gonna buy something.
My experience as well, and i don't even have a John Deere Tractor, sounds like some of these more central and eastern dealers could learn something from (PAPE) I get the feeling they PAPE have the policy that any one who walks in the door get's treated with professionalism and respect no matter which of their dealerships it is
I had similar results from the huge JD dealer in Ore. They bought up all the JD dealers and cater to corporate ag and construction accounts. I put in a simple request for quotes on 3032E and 3038E tractors and a couple implements using the JD 0% 60 mo. financing. What I got was a super sketchy series of emails culminating with a brief email (not a real quote) offering a used 2011 3038E that wasn't eligible for the JD financing. But I was told I could get "good" financing (but no actual terms specified) for the used tractor. They obviously don't give a hoot about me or my business.
I got a better price and a real quote on a new 3038E from the only other JD dealer in Ore., which is a lawn & garden shop. So they only sell up to 100 HP.
I am getting better pricing from the mega dealer on parts and supplies, however. The price on 5 gal. of hy gard was almost double at the lawn & garden shop. So it really pays to shop around.