Local Kubota dealer not honoring warranty

[buckle97]

My brother in law had an issue today with his B2920. He has all of 20 hours on the clock so he plans to utilize his factory warranty to fix his tractor. He purchased this tractor while in Arkansas but he now lives in north Mississippi. He contacted his local Kubota dealer in Hernando, MS and the first question he was asked was where he purchased the tractor. My BIL told him in Arkansas and without any further questions the dealer told him he did not have to honor the Kubota warranty and therefore would not honor it in this case. Am I to believe that dealers expect a tractor owner to sell and re-purchase a new tractor each time they move if they are under the warranty period? I understand dealers being upset with "internet dealers" selling for less but what kind of business practice is this to turn away warranty work? We read a lot on TBN about having a good dealer-owner relationship but this seems to be a bad first impression from the dealer.

 

[Robert_in_NY]

I agree, is there any other Kubota dealers near the area? I guess he could take proof that he lived there to the dealer and show he bought from the local dealer but then moved shortly after. He shouldn't have to but it might help if he is in dire need of repair. Otherwise he can always trade it in on a Deere or whoever and hopefully have a better dealer for where he lives now.

 

[KennyG]

One option would be to call the regional distributor and make it clear he wants it picked up and fixed. I don't think you have to run all over to find a dealer that will take it.

 

[murphy1244]

If I could I'd drive that machine thru the front door..

 

[Robert_in_NY]

One option would be to call the regional distributor and make it clear he wants it picked up and fixed. I don't think you have to run all over to find a dealer that will take it.

I agree the owner shouldn't have to run all over but if the dealer is really acting this poorly would you want your tractor in there for work? I doubt it will be put in front of any of his "local" customers so it would most likely sit there for quite a while just to teach the OP's brother in law a lesson and when he finally gets it back you have to hope the dealer actually did fix the problem.

I would definitely call Kubota and report the dealers actions though and then move on to find a better dealer.

 

[buckle97]

I agree, is there any other Kubota dealers near the area?

The next closest dealer is 40 miles away which is actually closer than I thought it was. As far as I know he hasn't attempted to contact this dealer.

 

[buckle97]

One option would be to call the regional distributor and make it clear he wants it picked up and fixed.

I suggested my BIL call Kubota Corporate just to get a feel of the situation and apparently he wasn't able to get in touch with anyone due to the holiday today.

 

[buckle97]

I agree the owner shouldn't have to run all over but if the dealer is really acting this poorly would you want your tractor in there for work? I doubt it will be put in front of any of his "local" customers so it would most likely sit there for quite a while just to teach the OP's brother in law a lesson and when he finally gets it back you have to hope the dealer actually did fix the problem.

My BIL did mention a fear he has now that if he does get this dealer to take his tractor whether the problem will really get resolved or not.

 

[ccsial]

My BIL did mention a fear he has now that if he does get this dealer to take his tractor whether the problem will really get resolved or not.

I agree. I would not go there after that attitude. His heart won't be in doing a good job. I agree with Robert, report him and find another.

 

[JOHNTHOMAS]

I agree the owner shouldn't have to run all over but if the dealer is really acting this poorly would you want your tractor in there for work? I doubt it will be put in front of any of his "local" customers so it would most likely sit there for quite a while just to teach the OP's brother in law a lesson and when he finally gets it back you have to hope the dealer actually did fix the problem.

I would definitely call Kubota and report the dealers actions though and then move on to find a better dealer.

I agree. I would not go there after that attitude. His heart won't be in doing a good job. I agree with Robert, report him and find another.

Agree with these. I'd fear the service for a forced repair with a "stupid" dealer and quite obviously this is a stupid dealer. Dealers get paid for warranty service so it's stupid. All tractors eventually go off warranty and need work, would anyone take their tractor for service to this dealer then? I think/hope not! Did I say this is a stupid dealer? Also for sure let Kubota Corp know about this stupid dealer.