TheDingy
Bronze Member
Hi All,
We currently own a 6025 Mahindra tractor and were going to look at purchasing another but that isn't going to happen! Actually getting rid of the 6025 is highly likely.
The reason isn't because of the the tractor is one of the best tractors that we have had. It is strong, it is fairly reliable and is priced lower than some of the competition.
The problem is the dealer network. We complained about this in the first two weeks of ownership of the tractor to Mahindra but nothing has been done about it. Our tractors are required for operation of our barn and it hurts bad enough when they don't work that we have to rent another tractor. This is where the trouble begins. We purchased the tractor and the first time we put a box blade on it the 3 point went up after dragging 1/2 of a load and wouldn't come down. It took almost three weeks for the dealer to fix it. We had to get a rental tractor from someone else to make the barn work during this time. Then we were made to feel "special" because it was paid for under warranty and should have been paid for us because "this part doesn't break unless it is customer abuse and we have never seen it break with under an hour on the tractor". We did pay for the two weeks of rental on a tractor during this period. The tractor has been reliable other than the fact that the PTO stopped working when the tractor was less than a year old along with the dashboard, and the starter got where it would take a jump start 50% of the time to start it unless you left it on a battery charger all the time. Every time we called the dealer it was 2-6 weeks to get the mechanic to just look at it. Three weeks ago the starter wouldn't start it other than just to pull start the thing. So it HAD to be fixed. I called and found a dealer that could be working on it "early this week" and they said bring it down, well after driving 2.5 hours i got the tractor to them that day, because the other two dealers were from two weeks to a month to look at it. It was early the next week before it was looked at for the starting problem. Then another 1.5 weeks wait on the mechanic to look at the PTO problem(Sheared pin because of clutch sticking). Then another week for that to be fixed. We asked about warranty and were told "Mahindra won't cover it because it is listed in the paperwork that it isn't covered after a year." i asked them to ask Mahindrah because we had asked for it to be fixed long before we brought it in and they said too bad you didn't bring it in then. This was $1,100.00 and change for the fix and $2,200.00 and change for one week of tractor rental again when we had to have the tractor. No matter what the cost.
After these two incidents we could have purchased either a John Deere or a New Holland for much less than what we have paid for the tractor and fixes and rental fees.
The dealer here in Houston told us we would have the same service from them as we had with the local New Holland dealer. With New Holland we always had our tractor fixed and returned within a week and when they came out to pick it up from our barn they brought a complementary loaner tractor while ours was in the shop. This was even included at no cost when we burned up a clutch and had a 10 year old tractor. The third day of ownership of our Mahindra we were told we don't have loaner tractors and you have to tow your tractor in or pay us to do it. I was told by the owner of the Mahindra dealership "we didn't realize New Holland had that kind of service, I am sorry I can't do that" so they didn't live up to the hype or what they said they could do.
So in closing know that when you buy and price that Mahindra you have not much of a warranty, and you should have a mechanic lined up to work on it when it breaks. They have no onsite repair type of help unless you pay a premium and it isn't covered under warranty. Also no loaners are included. We are sorry that we purchased the Mahindra only due to the dealer network that backs it. We love the tractor and like it better than the 5303, but with the 5303 costing 2k more but having a 2 year warranty with a larger dealer network we would go that way even though the Mahindra tractor is better in our opinion.
Cheers,
TD
We currently own a 6025 Mahindra tractor and were going to look at purchasing another but that isn't going to happen! Actually getting rid of the 6025 is highly likely.
The reason isn't because of the the tractor is one of the best tractors that we have had. It is strong, it is fairly reliable and is priced lower than some of the competition.
The problem is the dealer network. We complained about this in the first two weeks of ownership of the tractor to Mahindra but nothing has been done about it. Our tractors are required for operation of our barn and it hurts bad enough when they don't work that we have to rent another tractor. This is where the trouble begins. We purchased the tractor and the first time we put a box blade on it the 3 point went up after dragging 1/2 of a load and wouldn't come down. It took almost three weeks for the dealer to fix it. We had to get a rental tractor from someone else to make the barn work during this time. Then we were made to feel "special" because it was paid for under warranty and should have been paid for us because "this part doesn't break unless it is customer abuse and we have never seen it break with under an hour on the tractor". We did pay for the two weeks of rental on a tractor during this period. The tractor has been reliable other than the fact that the PTO stopped working when the tractor was less than a year old along with the dashboard, and the starter got where it would take a jump start 50% of the time to start it unless you left it on a battery charger all the time. Every time we called the dealer it was 2-6 weeks to get the mechanic to just look at it. Three weeks ago the starter wouldn't start it other than just to pull start the thing. So it HAD to be fixed. I called and found a dealer that could be working on it "early this week" and they said bring it down, well after driving 2.5 hours i got the tractor to them that day, because the other two dealers were from two weeks to a month to look at it. It was early the next week before it was looked at for the starting problem. Then another 1.5 weeks wait on the mechanic to look at the PTO problem(Sheared pin because of clutch sticking). Then another week for that to be fixed. We asked about warranty and were told "Mahindra won't cover it because it is listed in the paperwork that it isn't covered after a year." i asked them to ask Mahindrah because we had asked for it to be fixed long before we brought it in and they said too bad you didn't bring it in then. This was $1,100.00 and change for the fix and $2,200.00 and change for one week of tractor rental again when we had to have the tractor. No matter what the cost.
After these two incidents we could have purchased either a John Deere or a New Holland for much less than what we have paid for the tractor and fixes and rental fees.
The dealer here in Houston told us we would have the same service from them as we had with the local New Holland dealer. With New Holland we always had our tractor fixed and returned within a week and when they came out to pick it up from our barn they brought a complementary loaner tractor while ours was in the shop. This was even included at no cost when we burned up a clutch and had a 10 year old tractor. The third day of ownership of our Mahindra we were told we don't have loaner tractors and you have to tow your tractor in or pay us to do it. I was told by the owner of the Mahindra dealership "we didn't realize New Holland had that kind of service, I am sorry I can't do that" so they didn't live up to the hype or what they said they could do.
So in closing know that when you buy and price that Mahindra you have not much of a warranty, and you should have a mechanic lined up to work on it when it breaks. They have no onsite repair type of help unless you pay a premium and it isn't covered under warranty. Also no loaners are included. We are sorry that we purchased the Mahindra only due to the dealer network that backs it. We love the tractor and like it better than the 5303, but with the 5303 costing 2k more but having a 2 year warranty with a larger dealer network we would go that way even though the Mahindra tractor is better in our opinion.
Cheers,
TD
