Can you tell by looking at the pump flange/timng cover surface if they actually moved the pump? Is the pump's rotation actually blocked by the mounting studs being at the end of the slots? It's not my intent to demean your dealer, but I suspect they want to contact their service rep because they either don't know how to change the timing or are afraid to try. It may be that the pump slots won't allow any more rotation on the outside, but the the pump shaft can be rotated within the drive gear. Granted, it's not as simple as just loosening three nuts and rotating the pump, but any "factory trained, qualified thechnician" should be capable of the proceedure.