dcyrilc
Super Member
I would suggest you let them take a reasonable amount of time, and don't push them. But, you should never actually say to service people it's okay to "take their time".
Of course, we love it when customers say that, but it is not a good idea for them to do so. If you do, and they get busy . When two customers are screaming they need theirs, and a third one, (you), said, "take your time", you have given them license to put you on the back burner. And boy, does this happen a lot. The squeaky wheel gets the grease.
Dropping something off, and never following up on it, eventually, has the same effect as saying your not in a hurry. Checking every two weeks or so, either in person, (my recommendation), or by phone, and asking, "how things are going?" will gently remind them you expect some progress, and keep your project on the schedule.
I would think this would be a good time of the year to get this repair done. Is this not a slower time of the year for a tractor service center? I don't spend any time in mine, so I really don't know.
This can be a good thing sometimes though. When I had my flag pole built, I gave them license to take as long as needed so that it didn't hold up other orders. It took them two years to get it done. As a result, no charge was the final billing. Their decision, not mine. Saved me around $1K and I really wasn't in any hurry.