I have been buying Craftsman hand and mechanics tools for almost 40 years, have never had a problem getting tools replaced under the "full unlimited warranty" the carry. However, recently I have tried to get wood handled wire brushes and putty knives replaced, although they were Craftsman branded Sears no longer carries the items, I had to settle for "Sheffield" brand replacements, they are almost as good quality as the original tools were but there is no warranty on them. Still, as I am nearing 60, odds are they will outlast me.
Also had a Craftsman 3 D-cell aluminum flashlite that was labeled as full warranty (except for batteries and bulbs) and the reflector cracked, I tried to get a replacement and they said "since we no longer offer a full warranty on that kind of item (only one year now) we cannot replace yours free as you have had it three years". That pretty much ticked me off, know what I started doing? I have a large number of wood handled yard tools (Craftsman branded, full warranty) like sledge hammers, mauls, axes, ph diggers, etc. that I paid about $7 or $8 for when new, I started cracking the handles and then returning them for a replacment, well Sears sells very few wood handled yard tools anymore, so I always get a new fiberglass handled replacement instead. The last one I got an exchange for was a wood handled, $9 PHD I paid about $9 for 20 years ago, I ended up with a $40 TRUE TEMPER brand fiberglass handled replacement...full warranty. If Sears had not given me a hard time about replacing my flashlite they would have been way, way ahead. SCROOM.