5030
Epic Contributor
- Joined
- Feb 21, 2003
- Messages
- 24,664
- Location
- SE Michigan in the middle of nowhere
- Tractor
- Kubota M9000 HDCC3 M9000 HDC
Not really. When it comes to a warranty issue, your selling or local dealer is the one who will initiate a warranty claim. Not you because you cannot. Last time I checked that is how it worked. Last Kubota backhoe I had to repair (new) because the Kubota employee on Georgia didn't bother to check the boss alignment prior to welding it up and they shipped it anyway and the unit was ready to deliver when the dealer's tech discovered the pivot pin wouldn't align with the weldment so I fixed it for them (and I didn't charge them anything for line boring bosses or machining a new oversized pin either) and the customer would never know what I did to fix the issue either. If my dealer would have warranted it, they would have had to wait for Kubota to send out the correct dipper stick and with parts availability what it is today, that would have made for a very unhappy customer and in as my dealer takes good care of me, I handled it and the customer was happy. End of story, I 'fix' Kubota's screw up's all the time, Case too. I have the tools and the knowledge so why not. Customer got his Kubota TLB and was elated and he would never know I 'fixed' Kubota's screw up.I actually could care less about the local dealer. I am the warranty
If you have ANY warranty claim, it 100% has to be dealt with through an authorized dealer. How Kubota (or any selling dealer) works.
Just 'repaired a new muffler for a Case Magnum where the factory welded on a mounting bracket in the wrong spot. Had to remove the bracket, fab a new one and weld it in the correct spot and because the muffler was light gage and the bracket was not, it was a TIG weld job which isn't something that most tractor dealers aren't capable of and the tractor was already sold so I did that too. I do that stuff all the time actually. It's fun for me and it keeps me in tune too.