PitbullMidwest
Platinum Member
Some times things come along that you just have to tell others about, this is such a time.
My mother in law received an offer from the local farm co-op for discounted internet service for it's members and decided to take advantage of the offer and to drop AOL. When she notified AOL that she wanted to cancel her account she was told that she did not have that authority because the account was in her husband's name. She explained that he had passed away from cancer last year but AOL said, sorry only he can cancel the account. After talking to 4 different "supervisors" she was told that she would need to send a copy of the death certificate and a copy of the will !!! She flatly refused and hung up. She canceled the credit card that the account was billed to and is now receiving bills from AOL in the mail.
After discussing the matter with her lawyer she called AOL and informed them that as executor of the estate she had legal control of all business dealings and could cancel subscriptions and services. AOL's response? Quote: "AOL will decide what is needed to cancel the account. As a New Jersey based company we are not bound by Iowa law. Failure to pay for services due will be negitively reflected on your credit report and could lead to legal action"
No payment has been made for the last 6 months but AOL continues to provide service (she does not however use it) and continues to bill her and harass her by phone and mail.
I've always had a low opinion of AOL but this is unbelievable.
My mother in law received an offer from the local farm co-op for discounted internet service for it's members and decided to take advantage of the offer and to drop AOL. When she notified AOL that she wanted to cancel her account she was told that she did not have that authority because the account was in her husband's name. She explained that he had passed away from cancer last year but AOL said, sorry only he can cancel the account. After talking to 4 different "supervisors" she was told that she would need to send a copy of the death certificate and a copy of the will !!! She flatly refused and hung up. She canceled the credit card that the account was billed to and is now receiving bills from AOL in the mail.
After discussing the matter with her lawyer she called AOL and informed them that as executor of the estate she had legal control of all business dealings and could cancel subscriptions and services. AOL's response? Quote: "AOL will decide what is needed to cancel the account. As a New Jersey based company we are not bound by Iowa law. Failure to pay for services due will be negitively reflected on your credit report and could lead to legal action"
No payment has been made for the last 6 months but AOL continues to provide service (she does not however use it) and continues to bill her and harass her by phone and mail.
I've always had a low opinion of AOL but this is unbelievable.
