When looking to upgrade from 3240 to a 5740, i drove up there twice. Both times, i meandered around the lobby for 10 to 15 minutes, then left. All salesmen were either on the phone or otherwise too occupied to help me, i guess. I left there and went to Capital in Montgomery and bought a tractor.
I have a friend that got the same treatment. He ended up buying a Mahindra. They may be great folks to deal with and I may have caught them at a bad time. But that was my experience.
Exact opposite of me..... i spent almost a hour and a half at Capital and left with no more of a quote than I had when I showed up.
No one knew where either of the 2 salesmen were. 20 minutes after I arrived they got one of them on the phone to talk to me and it was basically leave name # and I will get back with ya asap.
40 minutes after I arrived the other one of them showed up and proceeded to help someone else who just walked in. 30 minutes later he was still propped up in a tractor outside talking.
I had also while wandering the lot found a used piece of equipment I wanted to purchase. 3 working days later the first salesman I left my name # for called me and quoted me the new tractor I wanted to buy, and said hed call back with a price on the used piece I wanted .... 24 hours later he calls back with price on the used piece I wanted. Told him let me get with my buddy and would call him back .... 30 minutes later i called him back and said id take them both.
he replied man Im sorry , i just found out they sold that used one yesterday afternoon.
So, I missed out on a deal on the used unit because it took them 4 working days from the time i stepped in the showroom and first asked about it to the time they finally got around to giving me a price on it and it was sold the afternoon prior.
id have bought both the new unit and the used one 4 days earlier when I stepped in the place IF someone had been able to give me a price or some customer service.
I wont step foot in there again or spend one dime with them.
From the first call to Beshears 30 minutes later everything was done..... quoted, agreed on price, financing info done and approved.
All the people at capital were nice, but it was a very "unprofessional" unorganized operation.