Dargo
Super Member
- Joined
- Mar 6, 2004
- Messages
- 5,974
- Location
- S. IN
- Tractor
- Jinma, Foton, TYM, Belarus, Yanmar, Branson, Montana, Mahindra and maybe some green and orange too.
Okay, I have to reply to a couple of things because I'm laughing so hard. For one, OrangeGuy, I appreciate your thoughts, but you simply are flat wrong. I happen to work around the auto industry, and not only do manufacturers get involved in getting vehicles repaired (they will pull the franchise from a dealer if they have too many complaints or if they refuse to repair their product - if the dealer doesn't know how, they send in their own technicians who either make the proper repair, or replace the entire vehicle), the local, state, and federal government also get involved. Why do you think we have "Lemon Laws"?! Not many people are willing to say "oops, I guess I just blew $50,000 here; oh well".
Second, </font><font color="blue" class="small">( Soften up the attack, use a little "honey", and discover how much more successful you can be)</font>. Maybe you've missed the part where I've spent 18 months working with the dealer trying to get numerous issues resolved. This isn't about one issue, two issues, or three issues; this is about several issues. Also, I've let me dealer literally put me off for months with tractor problems that prevented me from using my tractor. Sorry, but I think you are 180 degrees off. If anything, by not ranting and throwing a fit, I think I simply got ignored. I know you do not know all the facts, but your answer couldn't be further from a "defense" of Kubota in my situation.
Neil, I know you take care of your customers, but you also know other dealers don't exactly do so. If you say that Kubota Corporation is not ultimately responsible to fix the product they make, who is?? It has been well established that my dealer isn't going to fix my Kubota problems. Kubota rather bluntly told me they can't help. Am I supposed to write off $50,000 of Kubota products as a learning experience and go buy something that works? I believe you'll find that our court system in the United States is not going to allow a manufacturer to sell defective products and simply say "sorry, we can't help you"; especially when it is under their warranty.
Personally, rather than throw a big fit and cause a scene at the dealer and with Kubota, or even in the court system, I will simply repeat my story with documented facts and take my money elsewhere. I may be wrong, but I'd be willing to bet that once it becomes clear to the public that Kubota says that they are "not responsible" for their defective products, there might be just more than little ole me spend their dollars with someone else. As I said, there isn't a single manufacturer that I've previously bought a tractor from (other than Kubota) that I wouldn't seriously consider purchasing again, and I'm pretty certain that they will still take my money. /forums/images/graemlins/wink.gif
Second, </font><font color="blue" class="small">( Soften up the attack, use a little "honey", and discover how much more successful you can be)</font>. Maybe you've missed the part where I've spent 18 months working with the dealer trying to get numerous issues resolved. This isn't about one issue, two issues, or three issues; this is about several issues. Also, I've let me dealer literally put me off for months with tractor problems that prevented me from using my tractor. Sorry, but I think you are 180 degrees off. If anything, by not ranting and throwing a fit, I think I simply got ignored. I know you do not know all the facts, but your answer couldn't be further from a "defense" of Kubota in my situation.
Neil, I know you take care of your customers, but you also know other dealers don't exactly do so. If you say that Kubota Corporation is not ultimately responsible to fix the product they make, who is?? It has been well established that my dealer isn't going to fix my Kubota problems. Kubota rather bluntly told me they can't help. Am I supposed to write off $50,000 of Kubota products as a learning experience and go buy something that works? I believe you'll find that our court system in the United States is not going to allow a manufacturer to sell defective products and simply say "sorry, we can't help you"; especially when it is under their warranty.
Personally, rather than throw a big fit and cause a scene at the dealer and with Kubota, or even in the court system, I will simply repeat my story with documented facts and take my money elsewhere. I may be wrong, but I'd be willing to bet that once it becomes clear to the public that Kubota says that they are "not responsible" for their defective products, there might be just more than little ole me spend their dollars with someone else. As I said, there isn't a single manufacturer that I've previously bought a tractor from (other than Kubota) that I wouldn't seriously consider purchasing again, and I'm pretty certain that they will still take my money. /forums/images/graemlins/wink.gif