slowrev
Elite Member
I guess the moral of the story is not to buy JCB stuff as parts are a problem.
Cylinder repacked & my wallet also!
- Thread starter Richard
- Start date
OP
Richard
Elite Member
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- Apr 6, 2000
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- 4,825
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- Knoxville, TN
- Tractor
- International 1066 Full sized JCB Loader/Backhoe and a John Deere 430 to mow with
</font><font color="blue" class="small">( I guess the moral of the story is not to buy JCB stuff as parts are a problem.)</font>
I'm afraid I WOULD feel compelled to disagree. My machine is approximately 1987 or so and have NEVER had an issue with any parts.
Though this experience in particular hasn't been terribly pleasant for me, I'd have to say that OVERALL, I'm more than happy with Power Equipment and if you do a search, you will even find a while back, I went out of my way, to publically bring them accolades.
I think it's "just one of those things" that I'm gonna have to get over, but this really ought not reflect on JCB.
Just my .02
I'm afraid I WOULD feel compelled to disagree. My machine is approximately 1987 or so and have NEVER had an issue with any parts.
Though this experience in particular hasn't been terribly pleasant for me, I'd have to say that OVERALL, I'm more than happy with Power Equipment and if you do a search, you will even find a while back, I went out of my way, to publically bring them accolades.
I think it's "just one of those things" that I'm gonna have to get over, but this really ought not reflect on JCB.
Just my .02
markct
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you need to remember that his jcb is considerably bigger than alot of cut tractors, its alot of work to do packings on a big cyl sometimes, i have done cylinders on volvo and cat machines a few times, big machines where they cyl were 6 inch bore or bigger sometimes, i remember one of the volvo seal kits once was around 300 bucks, hyd stuff isnt always cheap like the little common ag cylinders many of you are used to on cuts
higgy
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well put
DiskDoctr
Platinum Member
Richard,
Well, maybe you didn't get the best price, but most of us don't (I always seem to pay more than everyone else).
But at least your friends at TBN gave you the basis and encouragement to get 125 bucks back /forums/images/graemlins/cool.gif
You did the right thing, asking some knowlegable people to be armed with some info before approaching the dealer. I know that I am slow to question "experts" before I do some digging first.
Nothing like feeling foolish for questioning a $1000 price tag when the rest of the world wants $2000 (just an example).
Now that you've been bitten by the dealer, you know where that line of trust is and can get estimates and investigate options in the future. We all like to trust someone will give us a reasonable deal, so it's a natural response.
Don't worry about it, though. We've all been there at one time or another. /forums/images/graemlins/crazy.gif
Glad you got some $$ back. Maybe you can do better, but you have a better feel for it. Perhaps if you asked for a meeting in the mgr's office and took some quotes from other local places and let him decide.
I wouldn't say, "You're ripping me off," or anything like that. Simply tell him that this is more the range you were expecting and since he has always been a reliable person, you naturally wanted to be a loyal customer.
Remember, he doesn't want to break your trust and you shouldn't accuse him of it. His motivation will be to keep you as a satisfied customer, but it is your responsibility to share your expectations and concerns with him, else it's really hard for him to meet them.
My guess is you will get the best and fairest deal he can offer. Be gracious and judge for yourself if you want to continue with this dealer. My personal feeling is that a dealer willing to work with you and keep your trust is more important than getting the absolute rock bottom price. (Of course, the price should be fair /forums/images/graemlins/grin.gif )
Just my opinion. Let us know how you make out.
-JC
Well, maybe you didn't get the best price, but most of us don't (I always seem to pay more than everyone else).
But at least your friends at TBN gave you the basis and encouragement to get 125 bucks back /forums/images/graemlins/cool.gif
You did the right thing, asking some knowlegable people to be armed with some info before approaching the dealer. I know that I am slow to question "experts" before I do some digging first.
Nothing like feeling foolish for questioning a $1000 price tag when the rest of the world wants $2000 (just an example).
Now that you've been bitten by the dealer, you know where that line of trust is and can get estimates and investigate options in the future. We all like to trust someone will give us a reasonable deal, so it's a natural response.
Don't worry about it, though. We've all been there at one time or another. /forums/images/graemlins/crazy.gif
Glad you got some $$ back. Maybe you can do better, but you have a better feel for it. Perhaps if you asked for a meeting in the mgr's office and took some quotes from other local places and let him decide.
I wouldn't say, "You're ripping me off," or anything like that. Simply tell him that this is more the range you were expecting and since he has always been a reliable person, you naturally wanted to be a loyal customer.
Remember, he doesn't want to break your trust and you shouldn't accuse him of it. His motivation will be to keep you as a satisfied customer, but it is your responsibility to share your expectations and concerns with him, else it's really hard for him to meet them.
My guess is you will get the best and fairest deal he can offer. Be gracious and judge for yourself if you want to continue with this dealer. My personal feeling is that a dealer willing to work with you and keep your trust is more important than getting the absolute rock bottom price. (Of course, the price should be fair /forums/images/graemlins/grin.gif )
Just my opinion. Let us know how you make out.
-JC
cowboydoc
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I went through this with the local dealer here. They were absolutely some of the nicest guys around from the salesman to the mechanics. The problem was you paid for all the service. They don't discount equipment, it's usually pretty close to list price. Repairs are top dollar and then some. I guess that is fine for some people but I work pretty hard for my money to pay double and triple what things are worth. I now go to a dealer that is 45 miles away. I still get the same great service but I get it at reasonable and fair prices.
hillslider
Gold Member
I send out all kinds of hyd cylinders for repair. Got one back today. All it needed was to get cleaned, polished, repacked and then bench tested. Total cost....725.00. It was a 5" diameter and measured 32' long. Yes I said 32 feet not inches. This cylinder is used for scoping out a derrick on a drilling machine. I use a company by the name of Morgantown Machine and Hydraulic in New Philidelphia OH. They are very good at what they do. I send them cylinders from 12" to over 50 feet in length. Repacking the big ones is rarely more than 1200. It looks like these folks were not sure how to do the cylinder and it took them to long and you paid dearly for it.
theonlybull
Gold Member
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- 307
atleast they were willing to give a little. running a small shop, and doing alot of these repairs, there is always unforseen problems that rise up, like a nicked thread on the barrel of the cyl, which makes them a bear to get apart, then you have some not so fun work to repair it. that being said, it also should have been listed on your bill, or atleast explained to you when you paid it.
sounds like your dealer does value your business, but next time, ask for a ball park price, and tell them to let you know if it's going to be more...
sounds like your dealer does value your business, but next time, ask for a ball park price, and tell them to let you know if it's going to be more...
slowrev
Elite Member
Hey now I was not complaining on the cost of the repair just that no more cylinders were available. That is not good.
OP
Richard
Elite Member
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- Knoxville, TN
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- International 1066 Full sized JCB Loader/Backhoe and a John Deere 430 to mow with
</font><font color="blue" class="small">( Hey now I was not complaining on the cost of the repair just that no more cylinders were available. That is not good )</font>
Ahh..I understand.
It might be worth knowing that JCB is an English made machine. When I talked about replacing this specific cylinder, the guy dropped his jaw and said "WOW, you must have hit an overpass or something". I guess there's not much demand for these cylinders either!!
/forums/images/graemlins/cool.gif
Ahh..I understand.
It might be worth knowing that JCB is an English made machine. When I talked about replacing this specific cylinder, the guy dropped his jaw and said "WOW, you must have hit an overpass or something". I guess there's not much demand for these cylinders either!!
/forums/images/graemlins/cool.gif